Report a problem on a road or pavement
Following the wet and sub zero weather of winter, we have seen an unprecedented increase in potholes, with 5 times the usual level of enquiries from the public. We are concentrating our resources on these issues and are working to resolve them as quickly as possible. Please bear with us during this busy time and report non-emergency issues online.
You can report non-urgent issues online including:
- street light faults
- traffic signal faults
- overgrown vegetation (including hedges and grass).
How to report a problem
You can plot issues using a map or a non-map based address lookup. If you have any visual impairments or use a screen reader, we would recommend using the address lookup.
Problems we don't manage
You need to contact:
- your district council for bus shelters, fly tipping, litter, parking or street cleaning.
- National Highways for motorways and major A road problems
- your community representative for junction improvements, new signs and lines, traffic calming or changes to speed limits.
To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.
What we do after you report a problem
Once we assess your enquiry, we will take the appropriate action. We aim to fix:
- dangerous faults within 2 hours
- safety hazards within 7 days
- routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
- traffic signals within 4 hours if they are urgent or within 7 days if less urgent
- drainage maintenance within 28-90 days
- drainage investigations of defects or repeated flooding to be inspected within 28 days for strategic roads and 90 days for minor roads. A site flood risk assessment is carried out to determine further work required
- all other faults will be scheduled in to our planned maintenance.