How to report a problem on the road or pavement - video transcript
This is a transcript of a video found on Report a problem on a road or pavement.
Jamie Cunningham, a highways engineer, explains how to report a problem with a road or path online.
Jamie: "Hello I'm Jamie Cunningham, highways engineer for Kent County Council in Maidstone.
We inspect every road in Kent, but with over 5,000 miles of road, thousands of street lights, thousands of drains, trees, and traffic signals, every resident and visitor to Kent can become our eyes and ears to help us in keeping everything safe.
The quickest and easiest way to report highways issues to us is to go online and use our highways fault reporting tool. You can report potholes, broken street lights, vegetation, and many other issues.
To start with select the type of issue from a drop down box. Our current top 5 faults appear at the top and everything else is in alphabetical order. By using the map to pull up the fault you'll also see our highway assets such as streetlights, trees, and salt bins. You can also see live faults that we already know about and are investigating. These are shown on the map as a yellow triangle.
Once within the map you can search by postcode, road name, or area. If you're reporting a faulty streetlight you can also search by the number that is displayed on the streetlight.
Once you have selected the exact location of the fault, click on the spot and the marker will be placed on the map. Please then describe the location by telling us what is it close to, such as in front of a house number or close to a junction.
We'll then ask you to tell us more information about the fault itself. Please provide as much information as you can, so that we can prioritise an inspection and a repair. You can also upload a photo or video to show the fault if you have one.
Finally we'll ask you for your contact details. We'll need a daytime telephone number in case we need to contact you if we need a bit more information, or if we have an update on the fault. If you provide an email address we'll automatically send you confirmation of your fault and your own reference number so that you can track progress of the repair.
Most routine faults are investigated within 28 days and you should hear from us if anything is going to take longer, or if we need to refer the fault to a third party.
By reporting your issue online you have saved the council the cost of handling a phone call, and also the delay in getting it to the correct team. So thank you."