Changing roads in your area

We have to make tough decisions on where to improve traffic and road safety in local areas. This means we have to say 'no' more than we'd like, especially if the request won't reduce casualties. We prioritise investment in locations where evidence shows we need to make improvements.

On-street resident and limited-wait parking is generally the responsibility of the district council. You will need to contact them directly to request changes.

Improvements we make to road layouts include:

  • junction improvements
  • traffic calming, such as 20mph zones and speed humps
  • speed limit changes
  • new signs and lines
  • bus stop improvements
  • new cycle paths
  • new footpaths
  • pedestrian and zebra crossings
  • safety related parking restrictions.

Request changes in your area

We will only consider if you follow these steps.

Step 1: Check the crash history of the site

We will only consider improvements if crash history indicates that there have been incidents within the last 3 years involving personal injury, and has been validated by Kent Police records. Visit crashmap to check. If there have been no incidents at the location you are concerned about, then we can not consider your request so please don't contact us. If there have been incidents reported at the location, please go to step 2.

If you require detailed crash reports, please contact the Crash and Casualty data team.

Step 2: Contact your local community representative

In the first instance this is your local parish or town council. You can also contact your local district councillor or your county member. They would need to support your request for changes. If they are not supportive, then we cannot consider your request and you should not contact us.

Step 3: Your community representative contacts us

If your parish/town/district/county councillor are supportive of your request, and there is a crash history, please ask them to contact us on your behalf. We liaise regularly with them, and they will know how to get in contact with us. They may be aware of other related issues.

How and when we decide

When you'll hear back: We'll let your community representative know within 20 working days whether we can take the request any further. We decide with the help of experienced traffic engineers, who identify whether any cost-effective measures to reduce road casualties are needed.

Funding: Once we've identified, assessed and agreed what to do, we'll seek funding from various sources, such as the county or parish council. This can take some time (some schemes can take over a year before the relevant funding can be obtained). We then report the scheme to the local district Joint Transportation Boards. Proposed schemes may be subject to additional consultations.

Design, consultation and delivery: Once funding is approved, we will draw up designs and consult any affected residents to let them know what we are doing, when it may start and how long it will take. We may need to make further changes to the original design as a result of technical considerations.

Feedback: Once the scheme is fully approved we will arrange for implementation. After completion the scheme will be reviewed for its effectiveness.