Report a problem on a right of way
Report non-urgent issues to us online including:
- broken stiles
- overgrown vegetation or fallen trees
- damaged or dangerous path surfaces
- damaged or missing signposts.
How to report a problem
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How to report a problem on a public right of way - video transcript
You must let us know about each problem one at a time. This helps us find and inspect the location and update you on the progress of the report.
Any issues that may cause an injury or accident, call us instead. Our number is 03000 41 71 71 and we're available Monday to Friday, 9am to 5pm.
For any issues with the reporting tool, or general questions, email us. Our email is prow@kent.gov.uk .
Problems we don't manage
Tell our Highways Team if there issues with:
- roads
- pavements
- potholes
- drainage
- trees.
For fly-tipping contact your local council.
How long it takes to fix problems
We aim to respond to your report within:
- 1 day if it's a public safety issue
- 5 days if there are matters with legal deadlines.
As the highway and access authority, we will prioritise repairs based on local needs. How long it takes to repair depends on:
- the problem
- how quickly we can find the landowner
- who is responsible
- our operational priorities and resources.
| Nature of problem | Example of problem | Estimated aim of inspection or start of works |
|---|---|---|
| Public safety issues | Reports likely to result in an accident or injury such as open excavations, dangerous trees or dangerous structures. | Within 1 day |
| Legal deadlines | This includes construction work that can lead to damage to a path that would be harder to fix at a later date. | Within 5 days |
Track an enquiry
Use our online tool to check on the progress of a reported problem. You will need your login details to do this.
To find out how we use your personal information, read our privacy notice.