Accessibility statement

We want everyone who uses our website to be able to find, read and understand our content.

We create content to meet the accessibility standards outlined in our technical accessibility statement. All content we create is compatible with assistive technology.

View the site your way

You can change the colours, contrast levels, font styles and magnify the page to 200% or more without the text spilling off the screen.

Navigation

Navigate by headings

Use browser plugins or assistive technology such as screen readers to list the headings and subheadings in the page and go straight to the heading you need.

Navigate by links

Users of assistive technology, such as screen readers, can get a list of all the links on a page and understand their purpose from the link text.

Navigate by keyboard

Users who navigate by keyboard can see the interactive element currently focused on, such as links and form fields, through a highlighted outline.

Skip to content

Use a keyboard to find the skip links and jump directly to the main content on the page.

Listening to content

Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.

Screen reader users can listen to content, navigate the site and interact with menus.

Tools and plugins to help your online experience

Explore some 3rd party tools that can make your online experience better.

Using different devices

To use websites with a range of devices, use the My Computer My Way's guide to using assistive technologies.

Alternative languages and formats

We can help you get information about our services in your preferred language or format. This can include:

  • Braille
  • easy read
  • languages other than English
  • large print.

To request an alternative language or format:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Sign language interpreters

If you are meeting with someone from Kent County Council and you need a British Sign Language (BSL) interpreter contact us to arrange an interpreter.

Web standards

Our website is developed using valid HTML5, CSS, and JavaScript to the standards laid out in the Web Content Accessibility Guidelines (WCAG 2.1) - Level AA.

The website content works with assistive technologies that visitors might use, such as screen readers or text only browsers.

Learn more about how our web standards comply with WCAG 2.1 in our technical accessibility statement.

Auditing

We undertake formal accessibility audits of the website on a yearly basis using WCAG 2.1 AA standards which guide our long term audit and improvement plans.

For more information about our commitment to compliance and how we check and maintain the accessibility of the website read our technical accessibility statement.

What we do about known issues

We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we’ll state a reason, warn users and offer alternatives. Learn more about our known accessibility issues.

If we have failed to identify a barrier, please contact us.

3rd party content

Our site includes 3rd party content and functionality.

Depending on our relationship with the 3rd party, we cannot always guarantee its accessibility.

Links to other websites

For the benefit of our users we link to other websites, including:

  • news websites
  • social media platforms
  • official information sources, such as The Met Office, GOV.UK or NHS.UK.

We are not responsible for the accessibility of these or any other websites we do not manage.

Using 3rd party content or functionality on our website

We feature 3rd party content or functionality on our website, including:

  • survey tools to collect feedback from users
  • insight tools which tell us how people are using the website
  • applications for creating forms and storing data.

Where we choose to feature 3rd party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature 3rd party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements

3rd party platforms

We often create content which is hosted on 3rd party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • video which we host on YouTube or Vimeo
  • data we supply to national databases such as Roadworks.org.

We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.

For example, when we add video to one of our YouTube channels, we will ensure any subtitling, captions and audio-description are included as required. However, we are not responsible for the accessibility of the video player itself.

Video, audio and downloads

Where we use rich media we make sure the media control buttons can be used without a mouse and are labelled for screen readers.

All video content has one or more of the following:

  • subtitles
  • captioning
  • a transcript
  • audio description.

Our website has some downloadable resources including Word documents and PDFs. We will work toward ensuring that all downloadable resources meet accessibility regulations.

Contacting us and what happens next

Please contact us if you have any problems. Be as specific and detailed as you can. Please also tell us what you like and find useful.

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

When you contact us by email or phone there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty; this helps us improve our systems.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Last update

This statement was last updated on 20 August 2019. We update this statement annually and will next review it in April 2020.