Report a problem on a road or pavement

26 May: the online reporting tool will be unavailable between 6am and 7am on Sunday due to planned maintenance. If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call us immediately on 03000 41 81 81.

Alternatively, please try again later.

You can report non-urgent issues online including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults
  • damage to bus stops (poles/timetables)
  • overgrown vegetation (including hedges and grass)
  • information about roadworks.

How to report a problem

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How to report a problem on a road or pavement - video transcript

To tell us of problems on our roads and pavements, use our reporting tool to plot issues using a map or a non-map based address lookup.

Report a problem

If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Problems we don't manage

You need to contact:

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), call 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • drainage maintenance within 90 days if the enquiry meets intervention requirements
  • drainage investigations of defects or repeated flooding to be inspected within 28 days of referral to an engineer, who will perform a risk assessment to determine whether further work is required
  • all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry