Report or track a problem on the road or pavement

Report a problem online

Problems we don't manage

If you have a problem with:

• a bus shelter, fly-tipping, litter, parking or street cleaning, contact your district council
• motorways or major A roads, contact National Highways
• a public right of way, public bridleway, restricted byway, or byway open to all traffic report it to our Public Rights of Way Team.

If you want to improve a junction, change speed limits or request new signs, lines or traffic calming find out what to do.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

• dangerous faults within 2 hours
• safety hazards within 7 days
• routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
• traffic signals within 4 hours if they are urgent or within 7 days if less urgent
• drainage maintenance within 90 days if the enquiry meets intervention requirements
• drainage investigations of defects or repeated flooding to be inspected within 28 days of referral to an engineer, who will perform a risk assessment to determine whether further work is required
• all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry