Broadband contract extension privacy notice

This notice explains what personal (information) data we hold about you, how we collect it, how we use it and how we share information about you.

Who we are

We are part of Kent County Council. When we collect and use personal information we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Our Data Protection Officer is Benjamin Watts.

Personal information we collect and use

The Kent Broadband Delivery (BDUK) Programme is a Government-sponsored programme working to improve broadband connectivity in hard-to-reach rural areas. BT Group plc (BT) has been contracted to deliver this work for Kent County Council and build the associated infrastructure.

We receive the following data from BT who also publish on their publicly available Digital Subscriber Line checker:

  • property addresses and postcodes

We use your personal information to:

  • understand which eligible premises BT has connected under their contract.

Reasons we can collect and use your personal information

We have a public task to increase the broadband speeds across Kent, it is in the public interest to process your personal data to enable us to do this.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who we share your personal information with

In order to process your application, we will need to share your address and postcode data with BDUK in accordance with our contract.

We will share personal information with law enforcement or other authorities if required to do so by applicable law. We will also share this information with Government Departments and agencies (including Ofcom) for the purposes of delivering and improving digital infrastructure.

How long your personal data will be kept

We will hold your personal information for the duration for which we are in contract with BT plus 1 year or in accordance with our published retention schedule.

Your rights

Under the GDPR you have rights which you can exercise free of charge that allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioner's Office.

Depending on our reason for using your information you may also be entitled to:

  • ask us to delete information we hold about you
  • have your information transferred electronically to yourself or to another organisation
  • object to decisions being made that significantly affect you
  • object to how we are using your information
  • stop us using your information in certain ways.

We will always seek to comply with your request but we may be required to hold or use your information to comply with legal duties.

Who to contact

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under GDPR.

Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ.

GDPR also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted on 03031 23 11 13.

Read our corporate privacy statement.