Better broadband scheme privacy notice

Changes have been made to data protection laws which came into effect on Friday 25 May 2018.

We have updated and improved our privacy policy to give you greater protection and clarity about the way we use your data.

This notice explains what personal (information) data we hold about you, how we collect, how we use it and how we may share information about you.

Who we are

We are part of Kent County Council. When we collect and use personal information we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Our Data Protection Officer is Benjamin Watts.

Personal information we collect and use

The purpose of the Government’s Better Broadband Scheme is to provide better broadband connections for homes and businesses that are currently receiving broadband speeds of less than 2mbps. The scheme provides a connection code to subsidise the capital cost of installing either a satellite or fixed wireless broadband connection

The scheme is operated by the Government and administered locally by Kent County Council.

In the course of processing your application for a connection code we collect the following personal information when you provide it to us:

  • name
  • contact details including email addresses
  • postal addresses
  • company information (including Company House registration details).
  • information about your property ownership

We use your personal information to:

  • assess the eligibility of your application; and
  • process your application.

Reasons we can collect and use your personal information

We rely on processing as necessary for the implementation and performance of a contract as the lawful basis on which we collect and use your personal data.

The provision of your name, address, contact details, property ownership and company information (if applicable) is required from you to enable us to process your application.

If you do not provide us with your name, address, contact details, property ownership and company information (if applicable) we will be unable to assess and process your application and it will be rejected.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who we share your personal information with

In order to process your application, we will need to share your name, address, contact information, property ownership and company information (if applicable) with the following organisations:

OrganisationPurpose of sharing the data
Broadband infrastructure providersProperty address details and BT landline number information may need to be shared with broadband infrastructure providers in order for KCC to determine whether the property is eligible for the Better Broadband Scheme (i.e. to check or assure what broadband connectivity is already in place for a particular property).
Department of Culture, Media and Sport (DCMS) and Broadband Delivery UK (BDUK)

We will need to share applicant's name, address and contact information with these government departments to:

  • clarify any eligibility queries
  • allow BDUK to issue a code to the applicant and arrange payment
  • complete any required assurance checks to prevent the risk of double funding.
OfcomWe are likely to be required to provide data on connections funded by the Better Broadband Scheme as part of the development and introduction of the Universal Service Obligation for broadband,

We will share personal information with law enforcement or other authorities if required to do so by applicable law.

How long your personal data will be kept

We will hold your personal information for seven years before it is securely destroyed.

Your rights

Under the GDPR you have rights which you can exercise free of charge that allow you to:

  • Withdraw your consent at any time.
  • Know what we are doing with your information and why we are doing it.
  • Ask to see what information we hold about you.
  • Ask us to correct any mistakes in the information we hold about you.
  • Object to direct marketing.
  • Make a complaint to the Information Commissioner's Office.

Depending on our reason for using your information you may also be entitled to:

  • Ask us to delete information we hold about you.
  • Have your information transferred electronically to yourself or to another organisation.
  • Object to decisions being made that significantly affect you.
  • Object to how we are using your information.
  • Stop us using your information in certain ways.

We will always seek to comply with your request but we may be required to hold or use your information to comply with legal duties.

Who to contact

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under GDPR.

Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ.

GDPR also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted on 03031 231113.

Read our corporate privacy statement.