Access to information

You have the right to access information held by us.

The Information Commissioner’s Office has information about how to access information from a public body.

Your personal information

You have the right to access personal data held about you. As well as the option to restrict or object to your data being processed, or have inaccurate data being corrected.

Learn more about how to request information we hold about you under the General Data Protection Regulations.

Freedom of information requests

You have the right to ask us for the recorded information we hold on any subject either online, by post or by phone.

Request information from us.

Environmental information

You have the right to access information we hold about the environment. This can include; emission levels, policies and agreements.

Request environmental information from us.

Publication scheme

There is certain information we must proactively publish. It lists information available, what to do if you cannot find what you are looking for and if you have to pay to get information.

View our publication scheme.

Disclosure log

Our disclosure log is a record of all completed requests for information that we have received and dealt with under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

Search our disclosure log.

If you need any additional information about the request and our response to it, email freedomofinformation@kent.gov.uk quoting the reference number.

We only have details of cases closed in the last 3 years. Older cases are deleted in accordance with our retention schedule (see below).

Record retention

Some records have a set retention period; meaning they must be kept for a certain period of time before they are destroyed. If we have disposed of a document in accordance with our retention schedule, we cannot provide it. However, we do have a duty to tell you why the information you've asked for is not available.

• Retention schedule (PDF, 9.5 MB)
• Data Protection and Information Governance Policy and Framework (PDF, 1.7 MB)

Fees and charges

Some information is only available in hard copy or only available for inspection. Fees or charges, and our charging policy are in our publication scheme.

Under the Freedom of Information Act we can charge disbursements - meaning we can ask you to pay the actual costs of providing the information in the format you need.

Reusing information

You have a right to ask to reuse information you have obtained from us under the Re-use of Public Sector Information Regulations 2005.

Email freedomofinformation@kent.gov.uk with the information you want to reuse and how it will be used.

Our website

We publish lots of information on this website, use the search at the top of this page to find what you're looking for.

You can use information on our website for non-commercial purposes such as research, private study, reviews and news reporting.

Using the information for commercial gain or profit, making multiple copies for the public, or publishing it without our express permission could be an infringement of copyright legislation.

Performance statistics

We publish performance statistics about requests for information and a report on cases involving the Information Commissioner's Office.

• Status of appeals to Information Commissioner's Office (PDF, 3.3 MB)
• Status of appeals to Information Commissioner's Office (XLSX, 131.2 KB)
• Requests for information year on year performance statistics (PDF, 141.9 KB)
• Requests for information year on year performance statistics (XLSX, 16.0 KB)

Older statistics are available on request. You can contact us using the details above.

Complaints

If you have any suggestions or are unhappy with how we handled your request for information, follow our complaints process.

If you are still unhappy, you can complain to the Information Commissioner who oversees compliance with the Freedom of Information Act.

Contact us

For queries about accessing information: