Access to information

Our website

We publish lots of information on this website, use the search at the top of this page to find what you're looking for.

You can use information on our website for non-commercial purposes such as research, private study, reviews and news reporting.

Using the information for commercial gain or profit, making multiple copies for the public, or publishing it without our express permission could be an infringement of copyright legislation.

Disclosure log

Our disclosure log is a record of all completed requests for information that we have received and dealt with under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

• View our disclosure 2014 - 2017 log (PDF, 6.1 MB)
• View our disclosure 2018 log (PDF, 1.6 MB)

Our disclosure log from 1 January 2019 onwards is temporarily unavailable whilst we correct a system anomaly.

To see the actual request, with personal information removed, and our response to it, contact us quoting the request numbers.

Record retention

Some records have a set retention period; meaning they must be kept for a certain period of time before they are destroyed. If we have disposed of a document in accordance with our retention schedule, we cannot provide it. However, we do have a duty to tell you why the information you've asked for is not available.

• Retention schedule (PDF, 1.1 MB)
• Records Management Policy (PDF, 141.9 KB)

Fees and charges

Some information is only available in hard copy or only available for inspection.

Fees or charges, and our charging policy are in our publication scheme.

Under the Freedom of Information Act we can charge disbursements - meaning we can ask you to pay the actual costs of providing the information in the format you need.

Reusing information

You have a right to ask to reuse information you have obtained from us under the Re-use of Public Sector Information Regulations 2005.

Email freedomofinformation@kent.gov.uk with the information you want to reuse and how it will be used.

Contact us

For queries about accessing information:

• email freedomofinformation@kent.gov.uk
• write to Information Resilience and Transparency Team, Kent County Council, Room 2.87, Sessions House, County Hall, Maidstone. ME14 1XQ.
• call 03000 41 41 41 (for enquiries only, requests for information must be made in writing)

Performance statistics

We publish performance statistics about requests for information and a report on cases involving the Information Commissioner's Office.

• Status of appeals to Information Commissioner's Office (PDF, 218.4 KB)
• Requests for information year on year performance statistics (PDF, 190.3 KB)
• Freedom of Information and Environmental Information Regulations statistics:
• • summary report 2017 (PDF, 72.7 KB)
  • summary report 2016 (PDF, 12.0 KB)
  • summary report 2015 (PDF, 11.1 KB)

Older statistics are available on request. You can contact us using the details above.

Complaints

If you have any suggestions or are unhappy with how we handled your request for information, follow our complaints process.

If you are still unhappy, you can complain to the Information Commissioner who oversees compliance with the Freedom of Information Act.