Housing-related support workers (floating support)

We offer housing-related support (or 'floating support') to vulnerable adults (over 16) who are:

  • facing eviction
  • fleeing domestic violence or experiencing harassment
  • leaving an institution.

We aim to help you to maintain your independence in your own home. Floating support services are short term (less than 1 year) and will have the flexibility to support you wherever you live (different to accommodation based services, where support is tied to particular accommodation). This is why the support is called 'floating support' as it is temporary and will 'float away' when you no longer need it.

The service can help you to:

  • set up and maintain a home or tenancy
  • manage finances and benefit claims
  • develop independent living skills
  • gain access to other services
  • ensure your accommodation is safe and secure.

Funding cannot be used for:

  • housing management, personal or health care
  • statutory duties, particularly under community care and homelessness legislation, or aftercare services following hospital discharge.

How to apply

To apply, you can:

You can apply yourself or speak to a professional already working with you to ask if they will refer you.

Once you have applied, a support provider will contact you to arrange an assessment. They will explain the support they will be providing and will tell you how soon you will receive it.

If we are unable to help you, the support provider will explain why and tell you about your right to ask for a review of your situation. They will also let you know where you can go to get more advice or information.

You can only apply if you are currently living in Kent or are in temporary accommodation outside Kent into until more suitable accommodation in Kent can be found for you. If you pay your council tax to Medway Council, you will need to call them on 01634 334433.

If you wish to make a complaint about a service you have received, please go through the appropriate support providers complaint procedures. Should you need to take the complaint further, please email Commissioned Services at supportingpeopleteam@kent.gov.uk.

Other housing support

If housing-related floating support does not meet your needs, read further advice on: