Report a problem on a road or pavement

You can report non-urgent issues online including:

• street light faults
• potholes
• drainage
• traffic signal faults
• damage to bus stops (poles/timetables)
• overgrown vegetation (including hedges and grass)
• information about roadworks.

How to report a problem

To tell us of problems on our roads and pavements, use our reporting tool to plot issues using a map or a non-map based address lookup.

Report a problem

If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Problems we don't manage

You need to contact:

• your district council for damage to bus shelters, fly-tipping, litter, parking or street cleaning.
• National Highways for motorways and major A road problems
• your community representative for junction improvements, new signs and lines, traffic calming or changes to speed limits.

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), call 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

• dangerous faults within 2 hours
• safety hazards within 7 days
• routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
• traffic signals within 4 hours if they are urgent or within 7 days if less urgent
• drainage maintenance within 90 days if the enquiry meets intervention requirements
• drainage investigations of defects or repeated flooding to be inspected within 28 days of referral to an engineer, who will perform a risk assessment to determine whether further work is required
• all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry