Accessibility statement

This accessibility statement applies to Kent.gov.uk, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version  2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.2 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Website wide issues

Text within images

Some images contain text which cannot be read by assistive technology, such as screen readers.

Images that do not contain sufficiently descriptive alt-text are not compliant with WCAG guideline 1.1.1, and WCAG guideline 1.3.3.

We will correct insufficient alt-text over time as we review each page and we are reviewing how to to best display text within images.

Images with insufficient colour contrast

Some images contain text that does not meet minimum colour contrast requirements.

Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.

We will correct the contrast on these images over time as we review each page.

Links with insufficient colour contrast

When viewing on a device 320 pixels wide, link text on our Twitter widget does not meet minimum colour contrast requirements.

This is not compliant with WCAG guideline 1.4.3 and WCAG guideline 1.4.10.

We are working to correct this issue.

Links indistinguishable from text

On some pages links may not be underlined and only identifiable by colour: Users with visual impairments cannot see these links.

This is not compliant with WCAG guideline 1.4.1.

We will correct these links over time as we review each page.

Search box button

When our website is viewed with CSS disabled, a button labelled ‘Open search box’ appears within the header of each page but does not offer any function.

This function is not compliant with WCAG guideline 1.3.2, and WCAG guideline 2.4.4.

We've investigated ways of resolving this but couldn't find an acceptable solution that works well in all circumstances. We believe that our current approach is the best one overall.

Image backgrounds

Images with text may be hard to see or understand, due to the colour contrast being affected when CSS is disabled.

Images with insufficient colour contrast are not compliant with WCAG guideline 1.4.3.

We will correct the contrast on these images over time as we review each page.

Content specific issues

Budget book

Our budget book (PDF, 3.3 MB) contains a number of accessibility issues that we are actively exploring fixes for.

We will ensure that future versions of the budget book are accessible.

Image sliders

You cannot use the 'previous slide' and 'next slide' controls on our image sliders using a keyboard, or pause automatic image scrolling.  This is not compliant with WCAG guideline 2.2.2.

This is a compromise intended to improve the experience for visually impaired screen reader users, who would otherwise be presented with controls affecting decorative images, which can't be accessed using a screen reader.

Image sliders are found on our country parks pages, such as Shorne Woods Country Park.

Search results

Two search bars appear on our search results page.

This is not compliant with WCAG guideline 1.3.2.

The functionality is intended to improve the usability of the search page, by adding a search box containing the search terms closer to the search results. This helps to confirm the search terms used, and facilitates further searches.

We have decided not to remove the search bar in the site header to maintain a consistent and predictable structure.

Documents designed for printing

Some documents on our site are not designed for reading online, for example; posters, leaflets or digital image files. These documents may not be accessible.

We will offer a text-alternative for these documents, identify them as printable documents, and offer users an alternative format if requested.

Documents granted exemptions

In some circumstances, we have published documents that do not fully meet the accessibility requirements. You can request an alternative format.

These documents and the justification for why they have been published is listed below.

We are exploring how to fix each document.

DocumentLocationDate exemption grantedReason for exemption
Land deposit registersProtect land against new rights of way and village greens6 October 2020These documents contain an original application produced entirely by a third party, which is out of our control.
Autism and ADHD handbookInformation for families about autism and ADHD8 January 2021This PDF has been made as accessible as possible. However, some issues may remain that cannot be fixed due to copyright restrictions.
Kent Test familiarisation paperKent Test20 January 2021

This document explains the Kent Test papers for children who will take them, and parts of it will not be fully accessible to users of some assistive technologies.

Any child with a severe visual impairment who cannot access test papers can instead be assessed by a head-teacher panel, which will look at their classwork and academic achievement.

SEND special provision planSEND strategy22 January 2021This document is a template issued by the Department for Education that we cannot change.
ISO 14001 certificateISO 1400117 April 2024We are provided this certificate by the British Standards Institution and are legally obliged to present it on our website.

Written Statement of Action - response letter

Ofsted and CQC inspection21 May 2021We are required by law to publish this letter, which is sent to us by Ofsted.
School admission documents

Admissions criteria consultation 2023/24

Admissions criteria 2023/24 - Primary

Admissions criteria 2023/24 - Secondary

Admissions criteria consultation 2024/25

Admissions criteria 2024/25 - Primary

Admissions criteria 2024/25 - Secondary

Admissions criteria consultation 2025/26

Admissions criteria 2025/26 - Primary

Admissions criteria 2025/256 - Secondary

14 October 2021We are legally required to offer these documents on our site, but each document is owned by their respective school.
Education budget and outturn statementsEducation budget statement for KCC 2019 to 2020

Education budget statement for KCC 2021 to 2022

Education outturn statement for KCC 2019 to 2020

Education outturn statement for KCC 2021 to 2022
11 March 2022As part of our statutory duties, these documents must be available to the public, and we are not allowed to make any changes to them now they have been returned to the Department for Education.
  • Duty to Cooperate Report - May 2024
  • Sustainability Appraisal Report - November 2023
  • Sustainability Appraisal Report - Non-Technical Summary - November 2023
  • Follow up letter from Natural England dated 24 April 2024
  • Waste Needs Assessment - Capacity Requirement for the Management of Residual NHW in Kent - November 2022
  • Waste Needs Assessment - CDEW Management Requirements in Kent - November 2022
  • Waste Needs Assessment - CIW Management Requirements in Kent - November 2022
  • Waste Needs Assessment - Hazardous Waste Management Requirements in Kent - November 2022
  • Waste Needs Assessment - Management Requirements for LACW in Kent - November 2022
  • Waste Needs Assessment - NHW Recycling and Composting Capacity Requirement in Kent - November 2022
  • Waste Needs Assessment - Review of Waste Flows Between London and Kent - November 2022
  • National Planning Policy Framework
  • National Planning Policy for Waste
  • Waste Management Plan for England
  • The Regional Strategy for the South East (Partial Revocation) Order 2013
  • Thames River Basin District River Basin Management Plan
  • South East River Basin District River Basin Management Plan
  • Guidance for LPAs on implementing planning requirements of the EU Waste Framework Directive (2008/98/EC)
  • KCC and Medway Council MTR7: Kent and Medway Mineral Imports Study
  • Silica Sand Report for KCC and Surrey County Council
  • South East Local Enterprise Partnership - Strategic Economic Plan
  • Countryside and Rights of Way Act 2000
  • National Infrastructure Strategy
  • Interchangeability of Construction Aggregates
  • The Waste (Circular Economy) (Amendment) Regulations 2020
  • Environment Act 2021
  • Environmental Improvement Plan 2023
  • The London Plan (Spatial Development Strategy for Central London)
  • Directive 2008/98/EC of the European Parliament and of the Council of 19 Nov 2008 on waste and repealing certain Directives
  • Managing Radioactive Waste Safely: A framework for Implementing Geological Disposal
  • Strategy for the management of solid low level radioactive waste from the non-nuclear industry in the UK: part  1 - anthropogenic radionuclide
  • Radioactive Substances Act 1993 - Environmental Permitting (England and Wales) (Amendment) Regulations 2011
  • Nuclear Decommissioning Authority Strategy
  • Changes to the Habitats Regulations 2017
  • KMWLP 2013-2030 Strategic Flood Risk Assessment
  • Chemicals London
  • S Westlake
  • S Maher
  • Transport for London
  • A Jones
  • J Jenkins
  • Tonbridge and Malling Borough Council
  • Platt Parish Council
  • South Downs National Park Authority
  • Barming Parish Council
  • Lower Halstow Parish Council
  • New Romney Town Council
  • First Plan on behalf of Aggregate Industries and Brett
  • Kent County Council Public Rights of Way and Access Service
  • Essex County Council
  • Ebbsfleet Development Corporation Informal Officer Comments
  • Environment Agency
  • Southern Water
  • Maidstone Green Party
  • Port of London Authority
  • Ebbsfleet Development Corporation
  • West Sussex County Council
  • Nuclear Decommissioning Authority and Nuclear Restoration Services
  • Keep Kent Green
  • Bean Residents Association
  • Friends of Oaken Wood
  • National Highways
  • Surrey County Council
  • Mineral Products Association
  • Tunbridge Wells Borough Council
  • Medway Council
  • D Frewer
  • Historic England
  • Gravesham Borough Council
  • Canterbury City Council
  • Campaign to Protect Rural England (CPRE)
  • Maidstone Borough Council
  • South East Waste Planning Advisory Group (SEWPAG)
  • Kent Wildlife Trust
  • Invicta Planning on behalf of Borough Green Sand Pits Ltd
  • Swale Borough Council
  • Kent County Council Lead Local Flood Authority
  • Natural England
  • David Lock on behalf of Tarmac
  • David Lock on behalf of Tarmac Cement and Lime Limited
  • Quod of behalf of Otterpool Park LLP
  • FCC Environment UK Limited and S W Attwood & Partners
  • Save Capel
  • Folkestone and Hythe District Council
  • Ashford Borough Council
  • Woodland Trust
  • Gallagher Aggregates Limited
  • Sevenoaks District Council
  • Kent Downs National Landscape Unit
  • M Stonely
  • C Morley
  • Plaxtol Parish Council
Kent Minerals and Waste Local Plan 2024-39 examination13 May 2024These documents contain an original application produced entirely by a third party, which cannot be alternate for legal reasons.

Platform specific issues

Forms

We use GovService, a third party platform, to create and host forms.

GovService is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed on our GovService accessibility statement.

Feedback

We use GovMetric, a third party platform, to collect user feedback.

GovMetric is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed on our GovMetric accessibility statement.

Local Kent Directory

We use Open Objects, a third party platform, to host the Local Kent Directory.

Open Objects is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed on our Open Objects accessibility statement.

Searchable school database

We commission Cantium Solutions, a third party organisation, to host and maintain the Kent searchable school database.

The searchable school database is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed on our searchable school database accessibility statement.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

PDFs and documents

Some of our PDFs that are not essential to providing our services were published before 23 September 2018. Any new PDFs or documents we publish will meet accessibility standards.

Some closed consultations on our consultation directory may contain PDFs and other documents that may not be fully accessible. When we identify a document that does not meet accessibility guidelines, we will offer a clearly labelled accessible version.

If you identify a document that is not accessible, or you need information in an alternative format such as braille or a language other than English, please contact our alternative formats team.

Video

Video content embedded on our website before August 2019 may not meet accessibility standards: They may not feature subtitles, audio-description or offer a written transcript.

Any video added to our site since August 2019 meets accessibility regulations.

We use YouTube and Vimeo to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube or Vimeo platforms.

Maps

Maps are by their nature a distinctly visual medium. For this reason, the accessibility regulations do not require maps to made accessible, provided that the key context is also made available on the same page in an accessible format.

Heritage items

The accessibility regulations do not apply to reproductions of items in heritage collections that cannot be made fully accessible.

Our website contains reproductions of items in heritage collections. We have made best endeavours to make these accessible. Please contact us if you require an alternative format.

Third party content

Our website contains third party content. We do not have control over and are not responsible for the accessibility of this content, but we endeavour to work with the third party to improve its accessibility. This may include:

  • links to non-KCC websites
  • content or functionality on our website that we do not control, develop, or fund
  • content hosted on other websites, such as social media sites.

Read our third party accessibility statements.

Preparation of this accessibility statement

This statement was prepared on 5 June 2019. It was last reviewed on 17 May 2024.

This website was last tested on 7 January 2023. The test was carried out by Kent County Council who tested a sample of the various web pages including the most visited pages. The tests were manual tests.