GovMetric - accessibility statement

This accessibility statement applies to our website feedback tool GovMetric, developed by ROL Solutions LTD.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Email digitalaccessibility@kent.gov.uk if you have an accessibility query including if you:

• are experiencing issues with accessing information or using the website
• find an accessibility problem not listed on this statement
• have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English, contact us:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against Web Content Accessibility Guidelines version 2.1 AA standards.

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

1. Required fields are not marked

Required input fields are not identified for sighted or non-sighted users.

This is not compliant with WCAG guideline 1.3.1 and WCAG guideline 3.3.2.

2. Content hidden from assistive technology

Some content is hidden from assistive technology using incorrect ARIA labels.

This includes:

a. input fields.

This is not compliant with WCAG guideline 1.3.1, WCAG guideline 4.1.1 or WCAG guideline 4.1.2.

3. Reading order

When the GovMetric pop-up window is open, users are able to tab through elements in the background which can be confusing.

Focus should move to the top of the active window.

This is not compliant with WCAG guideline 2.1.1 and WCAG guideline 2.4.3 or WCAG guideline 4.1.1.

4. Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable

Preparation of this accessibility statement

This statement was prepared on 7 January 2021. It was last reviewed on 27 November 2024.

This website was last tested on 22 January 2021. The test was carried out by Kent County Council.