How to get social care help from us

If you think you have any care and support needs, you can contact us to ask for an assessment. 

The assessment is a discussion between you (or the person you look after) and a trained person either from the council or another organisation that the council works with, where you will talk about your situation and what changes you would like to make in your life. We will use the assessment to find out how your needs could be met.

  • Children

    0 -18 years

    Contact us

    If you are a professional working with a disabled child or young person, call 03000 41 11 11 to make a referral or complete our child referral form.

    Who can get help

    We can offer help to 0-18 year olds with:

    • severe and profound learning disabilities
    • physical and sensory disabilities
    • a combination of disabilities.

    Finding out what care and support you need

    A member of our Disabled Children's Team will assess your child's and family's needs. This means we will talk to you about your situation and find out what you are worried about or what changes you would like to make in your life. 

    After the assessment, we'll agree what kind of care and support you need. This could include:

    • services that can offer you or your child support
    • direct payments
    • help at home
    • local support groups so you have people to talk to
    • short breaks, including specialised social activities, play schemes and overnight residential short breaks.

    If we can't offer you any support because your assessment shows you're not eligible, we will always tell you about other organisations that could help you.

  • Adults

    18 years and over

    Contact us

    If you or the person you want help for are over 18 years old:

    Who can get help

    From 1 April 2015, the government set national eligibility criteria for adult care under the Care Act. This means people will get the same access to support wherever they live. In Kent, this means all those who would have previously been eligible for care will continue to be eligible.

    Finding out what care and support you need

    We will do a needs assessment, which means we will talk to you about your situation and find out what changes you would like to make in your life. We can do this either in person or by telephone. You can read our guide to preparing for a needs assessment (PDF, 67.2 KB).

    After the assessment, we'll agree what kind of care and support you need, and how much it's likely to cost. If you need services you have to pay for, we'll also do a financial assessment

    If we can't help you because your assessment shows you're not eligible for our help, we will always tell you about other organisations that could help you.

    Read our guide to social care for adults (PDF, 471.8 KB)

  • Carers   

    If your provide unpaid care to someone

    If you care for someone who needs care and support you can ask for a carer's assessment to find out what help we can offer you.