We are experiencing a high number of calls due to the weather conditions. If your call is not an emergency, you can access our services online or please call back later today. Thank you for your co-operation.
We may be able to help you if you are having serious difficulties managing your income due to a crisis or if you are facing exceptional pressures because of an emergency.
We offer our help for a short time only if you have no other means of support. Wherever possible we want to help you stay in (or move back into) your local community.
We don't offer money. We can provide essential home items such as:
and help with:
Most of the home items we provide will be secondhand.
Before you apply we'll expect you to have claimed any national benefits, grants and loans which are appropriate to your situation.
Your local district council may also be able to help you if you need help paying rent or rent in advance through a Discretionary Housing Payment.
You must have spoken to a benefits or Job Centre Plus advisor about the following before applying to us for help:
To find other organisations in your area who can help and support you, please visit the Live It Well website.
To make an application, unless in exceptional circumstances, we will need you to provide evidence that you are:
To complete the application you will need:
To ask for our help:
Once you have applied for help from us, we will contact you with information on agencies that may be able to help you in your situation long-term and enable you to manage your financial crisis. We will then tell you if we are able to provide the items you need, and explain how we will get the goods to you.
If we can't help you, we will explain why and tell you about your right to ask for a review of your situation. We will also let you know where you can go to get more advice or information.