Report a problem on the road or pavement

We are making improvements to our fault reporting tool between 9am and 11am this morning (29 March 2017), please try again after this time.

If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call us immediately on 03000 41 81 81.

Report a problem on the road or pavement including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults.

Report a problem

How long it takes to fix problems

We repair most problems within 28 days. Some problems take longer depending on how much work is needed.

We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • street lights within 28 days unless there is a more serious problem, which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • all other faults will be scheduled in to our planned maintenance.

You can track a problem you have already reported to find out when we will fix it.