Report a problem on the road or pavement

How long it takes us to repair a problem

Most problems are repaired within 28 days. 

Some problems will take us longer depending on how much work is needed. You can track a problem you have already reported to find out when we will fix it. 

We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days 
  • street lights within 28 days unless there is a more serious problem, which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • all other faults will be scheduled in to our planned maintenance.