Report a problem on the road or pavement

  • Report it

    Report a new problem on the road or pavement

    If there is a problem on a road or pavement let us know.

    This includes:

    • broken signs
    • overgrown trees 
    • potholes
    • street light faults
    • traffic signal faults.

    You can also find out if there is any planned road resurfacing or landscaping in your area, which may mean you don't need to report the problem to us as we will be in the area soon.

    In an emergency (something which can cause an injury or accident) call us on 03000 41 81 81.

    On Sunday 28 September 12pm to 4pm you may be unable to report a problem online due to system maintenance. Please telephone us for urgent faults on 03000 41 91 91 during this time. We are sorry for any inconvenience this may cause.

    Report a problem

  • Track it

    Track a problem you have already reported to us

    Check on the progress of a problem you have already reported to us. 

    Please have your reference number handy.

    Track your problem

How long it takes us to repair a problem

Most problems are repaired within 28 days. 

Some problems will take us longer depending on how much work is needed. You can track a problem you have already reported to find out when we will fix it. 

We aim to fix:

Find planned work

Find any planned highways work near you, including landscaping and maintenance.

What we look after

Information on all the parts of the highways we maintain.

Your vehicle

Claims for damage to your vehicle.