Report a problem on the road or pavement

The online reporting tool is currently unavailable.

If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call us immediately on 03000 418181. Alternatively, please try again later.

Report a problem on the road or pavement including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults.

Report a problem

How long it takes to fix problems

We repair most problems within 28 days. Some problems take longer depending on how much work is needed.

We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • street lights within 28 days unless there is a more serious problem, which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • all other faults will be scheduled in to our planned maintenance.

You can track a problem you have already reported to find out when we will fix it.