Report a problem on the road or pavement

You can report non-urgent issues online including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults
  • overgrown vegetation (including hedges and grass).

Report a problem

You need to contact:

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.

How long it takes to fix problems

We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry