Computer and internet access

All of our libraries have computers with internet access. They are free for library members to use but under 16s need permission from a parent or carer to use the internet. Customers who don't live in Kent can get a guest pass to use the computers by presenting a form of ID at the reception desk.

To avoid disappointment, book a computer online or contact your local library before you visit. You'll need your library card number and PIN.

You can use the computer for up to 1 hour initially, but this can be extended at quieter times. If more time is needed, for example to complete an online application, please ask a member of staff at the start of your session.

Computers are switched off 15 minutes before the library closes.

If you have over £10 (£5 for a child) of fines or charges owing on your account, you will be unable to use the public computers or wifi.

Access for people with a disability

All of our computers have accessibility software loaded, which helps people with disabilities to use them. Every library also has access to a range of specialist equipment and at least 1 computer is suitable for wheelchair users.

Speakers: our computers don't have speakers. You will need to bring your own headphones to make use of accessibility software or other sound-based facilities.

Wifi

All of our libraries have wifi access which you can log on to with your library card and PIN number. Please check your local library's page for more details.

Our wifi will only allow connection for 1 device per customer at the time. To use another device disconnect the current one (https://wirelessguest.kent.gov.uk/logout.html) then follow the usual procedure on the new device

Computer help

If you're new to using computers there are several ways we can help.

  • Learn my way - all of our libraries are registered as UK Online Centres and provide access to the free step-by-step Learn my way courses. Ask your local library for details.
  • IT buddy sessions - in some libraries, volunteers are available to help you:
  • get online
  • assist with basic problems
  • access information
  • complete relevant forms online. Our volunteers cannot provide advice or complete forms and transactions for you.

Contact your local library for more details or to book a session.

  • There are a range of other services across Kent to help you get online.

Stay safe online

Make sure you're aware of the risks of using the internet and how to manage them by reading our information about online safety.

Internet usage policy

Before using the internet or wifi network in our libraries you will need to accept our acceptable internet usage policy (PDF, 19.4 KB).