Customer Service Excellence logo

Statistics for libraries, registrations and archives

We have held the Customer Service Excellence Award continuously since 2010 and a Charter Mark since 1991 before that.

Summary statistics (based on 2015/16 figures):

  • we issued 5,094,760 items
  • we added 208,558 items to stock
  • 5,268,891 visits were made to our libraries
  • we have 166,930 active borrowers
  • volunteers delivered books to 2,608 housebound customers
  • we processed 792,176 visits to our website
  • we have 1,891,600 digital images of hard copy archival holdings available to the public
  • we registered 18,136 births and 13,935 deaths
  • staff conducted 6,392 ceremonies.

These summaries show the rates of use for our library services in individual Kent districts:

Read more about how the Libraries, Registration and Archive service is inspiring and supporting the people of Kent (PDF, 1.8 MB).