Renew your older or disabled person's bus pass
Some bus services are changing. Check service availability with your bus operator and read our summary of the changes to bus services before applying for or using your bus pass.
Older person's bus pass renewal
We automatically renew your older person’s bus pass a couple of weeks before your current one expires if you have used it:
- in Kent
- within a year of its expiry date
- on a bus with an electronic pass reader.
There are 3 reasons we do not automatically renew your bus pass.
- You haven’t used it on a bus with an electronic pass reader in the last year.
- Your address shows up on a data cleanse as being wrong.
- Personal details such as name, date of birth or photograph need checking.
We will send you a letter if we need to check any of your personal details or if you haven’t used your bus pass. We will not send you a letter if your address is out of date, so you do need to let us know if you move house. Don’t wait until your pass is due to expire to do so - tell us as soon as you move.
I have received a letter
If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website.
If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. We will need to see evidence of your new address. If you don’t provide us with evidence, your new pass will be delayed.
I haven't received a letter
If you haven't received a letter, we will send your new pass out automatically about 2 weeks before your old one is due to expire. You don't have to do anything, unless you have moved since we sent you your last pass or you have a disabled person’s bus pass.
If you have moved address and want us to renew your pass, please let us know you’ve moved as soon as possible so that we can send your new pass to your new address. You may need to provide proof of your new address. If we sent your pass to your old address because you did not tell us you’ve moved, you will have to pay £10 for us to send a replacement.
If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. You'll need your current pass in order to renew. If you do not have your current pass, then please contact us.
If your pass has already expired you can still renew your bus pass.
Pass no longer required
Please let us know if you no longer require a bus pass.
Disabled person's bus pass renewal
If you have a disabled person’s pass which expired in March, we wrote to you to tell you how to renew it.
If you have not yet renewed your pass, visit the My Bus Pass website to renew. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date between March 2020 and March 2023. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass.
If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older person’s pass instead.
An older person’s bus pass has exactly the same benefits as a disabled person’s pass and if you want to change it back to the disabled person’s category, you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a £10 replacement fee to have your pass category changed.
Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you send us different evidence, your pass may be delayed or refused.
Disabled plus companion pass renewal
Companion passes are automatically renewed at least 2 weeks before they are due to expire. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383.
About your new pass
You can start using your new pass immediately, just like you would with a new debit or credit card.
Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you don’t destroy the wrong pass. If you destroy the new pass instead of the old one, you will need to pay £10 for a replacement.