Renew your older or disabled person's bus pass
Older person's bus pass renewal
We will automatically renew your older person’s bus pass 2 weeks before your current one expires if you have used it:
- in Kent
- since 1 October 2019
- on a bus with an electronic pass reader (smart bus).
Before your pass expires, we may send you a letter inviting you to renew it manually.
I have received a letter
If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. We will need to see evidence of your new address. If you don’t provide us with evidence, your new pass will be delayed.
I haven't received a letter
If you haven't received a letter, we will send your new pass out automatically about 2 weeks before your old one is due to expire. You don't have to do anything, unless you have moved since we sent you your last pass. If so, please let us know you’ve moved as soon as possible so that we can send your new pass to your new address. You may need to provide proof of your new address. If we send your pass to your old address because you have not told us in time that you’ve moved, you will have to pay £10 for a replacement.
If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. You'll need your current pass in order to renew. If you do not have your current pass, then please contact us.
Pass expired in 2021
If your pass expired on 31 March 2021 you can still renew your bus pass.
Pass no longer required
Disabled person's bus pass renewal
If you have a disabled person’s pass which is due to expire in March, we will write to you to tell you how to renew it.
If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. You will not be able to use My Bus Pass to renew your pass unless it expired in March 2020, March 2021 or March 2022. You will need your current bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a bus pass.
Remember that the evidence you provide must prove that you are still eligible for a disabled person’s bus pass. If it does not but our records show that you have reached pensionable age, we will issue you with an older person’s pass instead. The older person’s pass confers exactly the same benefits as the disabled person’s pass.
If you prefer to have a disabled person’s pass but we have issued you with an older person’s pass because you have reached pensionable age and did not send us sufficient evidence that you are still entitled to a disabled person’s pass, you will have to pay a £10 replacement fee to have your pass category changed.
The letter we send you contains details of the evidence we will automatically accept as proof that you are still eligible for a bus pass. View the list of acceptable evidence. If you send us different evidence from that listed, the delivery of your bus pass may be delayed or refused.
Disabled plus companion pass renewal
Companion passes are currently automatically renewed annually 2 weeks before they are due to expire. If you have not received your pass by a week before its expiry date, please call us on 03000 418383.
About your new pass
You can start using your new pass immediately, just like you would with a new debit or credit card.
Your old pass will stop working as soon as your new one is used on a bus or on 31st March, whichever comes first. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you don’t destroy the wrong pass. If you destroy the new pass instead of the old one, you will need to pay £10 for a replacement.