Renew your older or disabled person's bus pass
Older person's bus pass renewal
We will automatically renew your older person’s bus pass 2 weeks before your current one expires if you have used it:
- in Kent
- in the past 12 months
- on a bus with an electronic pass reader (smart bus).
If your pass expired on 31 March 2019 or will expire on 31 March 2020, we may have sent you a letter inviting you to renew it manually.
I have received a letter
If you received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. We will need to see evidence of your new address.
I haven't received a letter
If you haven't received a letter, we will send your new pass out automatically about 2 weeks before your old one is due to expire. You don't have to do anything, unless you have moved since we sent you your last pass. If so, please let us know you’ve moved as soon as possible so that we can send your new pass to your new address. You may need to provide proof of your new address.
Pass expired in 2018
If your pass expired on 31 March 2018 you can still renew your bus pass.
Pass no longer required
Disabled person's bus pass renewal
If you have a disabled person’s pass which is due to expire on 31 March 2020, we will write to you to tell you how to renew it.
If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. You will not be able to use My Bus Pass to renew your pass, unless it expires in March 2020 and you have had a letter from us. You will need your current bus pass number (printed on the front of your pass) and the relevant documents requested in the letter.
About your new pass
You can start using your new pass immediately, just like you would with a new debit/credit card.
Your old pass will stop working as soon as your new one is used on a bus. Please destroy your old pass immediately in the same way you would do with an old debit or credit card.