Contact SEND teams and support services
Who to contact for support and services if your child has special educational needs or disabilities.
Assessments and EHCP enquiries
To request an assessment: please email, call or write to one of the SEN area teams below.
If your child has been assessed already: if you don't know who your named caseworker is, please call any of the SEN area teams, and they will check for you.
East Kent (Canterbury, Thanet and Swale)
Call: 03000 421160 or 03000 418708
Address: Brook House, Reeves Way, John Wilson Business Park, Whitstable, Kent, CT5 3SS
South Kent (Ashford, Dover and Folkestone and Hythe)
Call: 03000 420889
Address: Kroner Park, Eurogate Business Park, Ashford, Kent, TN24 8XU
West Kent (Maidstone, Tunbridge Well, Tonbridge and Malling)
Call: 03000 420997 or 03000 414693
Address: Worrall House, 30 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE
North Kent (Dartford, Gravesham and Sevenoaks)
Call: 03000 419345 or 03000 418163
Address: Joynes House, New Road, Gravesend, Kent, DA11 0AT
Specialist teaching and learning services
If your SEN officer or SEN area team cannot answer your transport question, you can contact us as below.
General SEND transport enquiries (eligibility and applications)
Email firstname.lastname@example.org or call 03000 41 21 21 for anything to do with:
- your child’s eligibility to receive transport
- changes to your circumstances
- change of address or school
- Personal Transport Budgets
- Independent Travel Training
Journey, operator or driver issues
Email email@example.com or call 03000 41 49 36 if there are problems during your child's journey, a vehicle is late or you have problems with the driver or company running the service.
Information, Advice and Support Kent (IASK)
National Network for Parent Carer Forums (NNPCF)
The National Network for Parent Carer Forums network of parents and carers who have children with additional needs and disabilities.
Help with assessments and plans
IASK can help you with education, health and care assessments and plans. All enquiries are answered by trained staff.
Family Advice Service
Complaints about a school or college's SEND support
If you are unhappy with how your child's school or college is meeting your child's needs, you should speak to your school first and then your named case worker if you have one.
If you are still unhappy, follow our schools complaints procedure.
Complaints about SEND services
If you are unhappy about any of the services that we provide, speak to the person you have been dealing with or your named case worker if you have one.
If you are still unhappy, follow our complaints procedure.