Contact the SEND Enquiries Hub
Before you contact us
Did you know our SEND Information Hub has lots of information to support you and your child under 5, 5 to 16, or 16 to 25 year-old! If you're not too sure where to start, why not take our online quiz and you'll be given information relating to what you've answered.
We also have help if you're looking for education, health and care (EHC) plans (including annual reviews and phase transfers) and health or social care advice.
SEND Enquiries Hub - making it easier to get in touch
If you still can't find what you're looking for, don't worry we're here to help you with:
- general SEND enquiries and our processes
- local resources and support
- updates to your child's ongoing assessment or annual reviews for EHC plans.
We can also pass on information to your child's allocated caseworker or team. To contact us complete our online form. If you don't want to create an account that's okay. Simply click 'continue without an account'.
Contact the SEND Enquiries Hub Team
We aim to help you as quickly as possible. However, it can sometimes take a little longer to get back to you during our busy periods
Want to talk to someone instead? Call our contact centre on 03000 41 99 94 (Monday to Friday from 9am to 5pm) who will take your enquiry and pass it on to the SEND Enquiries Team.
Other teams you can speak to
We have many dedicated teams who understand that your family's needs are different to someone else's. Over time different teams and groups will contact your family depending on your child or young person's needs.
Learn about our teams and when they may contact you.
School transport
The Home to School Transport team can support you with :
- your child’s eligibility to receive transport
- Personal transport budgets
- Independent travel training.
Contact:
- email: homeschooltransport@kent.gov.uk
- call: 03000 41 21 21
- text relay: 18001 03000 41 21 21.
If your circumstances change, for example if your child changes school or address, please complete our change of details form.
Journey, operator or driver issues
Contact the Client Transport Team if you have any problems with your child's journey, vehicle, driver or company running the transport service.
Contact:
- email: clienttransport@kent.gov.uk
- call: 03000 41 49 36
- text relay: 18001 03000 41 49 36.
Parent support
Parent support groups are there to support you and to provide impartial and confidential advice. Some parent support groups that can support you are Information, Advice and Support Kent (IASK) and Kent PACT.
Or visit our parent support page for activities, training, sibling support plus much more! You'll also find lots of great charities, groups and activities in our SEND Community Directory.
Complaints
School or college
Speak to your school first and then your named case worker if you have one if you're unhappy with how they are meeting your child's needs. If you are still unhappy, follow our schools complaints procedure.
SEND services
Unhappy about the services we offer? We recommend you speak to the person you have been dealing with or your named case worker if you have one. If you are still unhappy, follow our complaints procedure.
If you don't agree with a decision we've made, find out who to speak to and how to pursue mediation and your right to appeal.
Health services
Visit our health rights page for more information on who to contact.
SEND Information Hub feedback
Email yourvoice2@kent.gov.uk if you could not find the information online or have suggestions to improve the SEND Information Hub.