Business advice services
From start-ups and small businesses to importers and manufacturers we can help you navigate complex regulations to protect your businesses and support good customer service.
Our professional advice and support will reduce risk whilst allowing businesses to grow and invest with confidence. Whether you want clarity on a specific issue or a solution to a complex problem, we can provide the help you need.
Advice is delivered by our dedicated business advice team of experienced Trading Standards Officers.
We offer businesses in the Kent County Council area (which excludes businesses in Medway) a free telephone consultation with one of our officers to discuss your needs. During the consultation, which can last up to 30 minutes, we will identify how we can help you. Depending on your requirements this can range from free signposting to guidance and advice tailored to your business or a full package of support. Any costs will be discussed during the consultation.
For businesses outside the county, we offer a free telephone consultation to discuss your needs and any tailored advice will be chargeable.
To request a free telephone consultation email TSbusinessadvice@kent.gov.uk with your name, contact number, business name, address and a brief description of your enquiry.
Through our Business Advice and Support Partnership (BAASP), our business customers also receive advice on other regulatory areas including
- environmental health
- fire safety
Our Trading Standards Get It Right Protect Your Business guide (PDF, 2.8 MB) explains your legal obligations as a trader and gives you a few simple but practical steps to follow for contracts, paperwork and cancellation rights. This guide will help protect your business and ensure you comply with the law.
You can also find free advice and guidance on the Business Companion website.
Follow us on LinkedIn for professional advice services on trading regulations, business continuity and find out how Scientific Services can help your business stay on the right path.
Trading Standards offers professional business advice on the following areas of regulation:
- food labelling and composition
- safety of consumer products
- consumer and Trader rights (including distance selling)
- cancellation of contracts - if you agree work in a consumers home you can use our free cancellation notice templates
- fair trading (including pricing)
- sale of second hand goods - most sellers of second hand goods in Kent need to be registered, find out if you need to register
- sale of age restricted goods (e.g. alcohol, cigarettes)
- weights and measures
- farming, animal health and welfare, animal feed
- business scams and cyber crime
- explosives and petroleum storage.
We offer a free 30 minute consultation to identify the advice you need. To request a free telephone consultation email TSbusinessadvice@kent.gov.uk with a brief description of your enquiry.
Any chargeable business advice is provided at cost recovery of £75 per hour + VAT. The minimum charge period is for 30 minutes and 10 minute intervals thereafter. Please see our fees and charges.
Please note there is no charge for advice on animal health to farmers and if you have any queries or concerns please complete our online advice form or telephone 03000 41 20 20 (Monday to Friday 9am till 5pm).
We can also offer analysis of food, animal feed and cosmetics and label checking in partnership with our accredited Public Analyst, Kent Scientific Services.
To find out how we use your personal information, read our privacy notice.
We offer businesses a legally recognised partnership through Primary Authority (PDF, 374.0 KB) to provide professional, assured, regulatory advice that enables the businesses to trade with confidence.
Acting as a single point of contact for other trading standards authorities to co-ordinate and provide evidence of your compliance.
A dedicated Trading Standards Officer will work with your business providing tailored advice. For more information please visit the Primary Authority Register website.
The minimum package is 10 hours to include initial set up as a Primary Authority including registration on the Regulatory Delivery website and an action planning meeting. To discuss Primary Authority for your business please email TSbusinessadvice@kent.gov.uk.
Tailored pre-paid packages to provide set up, advice, consultancy and other services are also available. Please see our fees and charges.
For information on how we handle your data, please see our Trading Standards Primary Authority privacy notice.
We work with businesses to help them comply with consumer legislation and ensure honest trading and a fair market place. Training is fundamental to this, whether for a business owner, your managers or your staff.
All training is designed and delivered by our experienced Trading Standards professionals. The benefits of attending one of our courses is that you will receive practical and professional advice directly from those responsible for enforcing the law. Courses can be tailored to suit your individual business.
Businesses often realise they need training after they receive complaints or are subject to an investigation. We can help prevent such events affecting your business and promote ‘due diligence’. We can deliver on-site bespoke training to meet your business needs.
If you require further information email TSbusinessadvice@kent.gov.uk or call 03000 41 20 20 (Monday to Friday 9am till 5pm)
Consumer rights act for businesses
This course focuses upon the civil legal framework for the supply of good and services. Examining the Consumer Rights Act 2015 that replaced the Sale of Goods Act.
Find out how a contract is formed, what constitutes a breach of contract and how to enforce a contract.
Food labelling in businesses
A comprehensive overview of food labelling requirements under the Food Information Regulations 2014. Topics covered including allergens and nutrition labelling.
Age restricted sales
From alcohol to tobacco many products are subject to age restricted controls. We can provide training for staff to show that businesses have taken appropriate steps to comply with the legislation.
Customer service and complaints handling
Find out how to make sure your business complies with the law and reduce the burden of complaints.
Find out the most efficient and effective way to do this when your business has a problem with a product.
The BAASP is a partnership of local authority regulatory services across the South East including our Trading Standards services as well as Hampshire County Council, East Sussex County Council and the regulatory service of Slough Council.
By sharing knowledge, resources and expertise we can provide the best support and advice for your businesses on a range of areas.
- food labelling and standards
- product Safety
- contract law
- accuracy of descriptions
- pricing and promotions
- animal feed
- weights and measures
- food hygiene and safety
- health and safety
Fire and Rescue
- fire safety
- fire risk assessments
- fire protection measures
- alcohol, entertainment and gambling
- market, street and mobile trading
- special treatments and skin piercing
- motor salvage and scrap metal dealing
For further details email TSbusinessadvice@kent.gov.uk