Business advice services

COVID-19 free advice for businesses

We are providing free advice and support for businesses affected by COVID-19 and can help with the following:

  • food standards including labelling, composition and testing of foods/drinks and food supplements
  • product safety including toys, electrical products, cosmetics and personal protective equipment
  • animal health including animal movements and sales and the import and export of live animals
  • contract law
  • accuracy of descriptions
  • pricing and promotions.

Visit our COVID-19 business support page to send us a message with a brief description and your preferred method of contact.

Please check our service updates page for the latest information and guidance for Kent.

From start-ups and small businesses to importers and manufacturers we can help you navigate complex regulations to protect your businesses and support good customer service.

Our professional advice and support will reduce risk whilst allowing businesses to grow and invest with confidence. Whether you want clarity on a specific issue or a solution to a complex problem, we can provide the help you need.

Advice is delivered by our dedicated business advice team of experienced Trading Standards Officers.

We offer businesses in the Kent County Council area, a regulatory needs assessment with one of our officers to discuss your needs. During the assessment, which can last up to 30 minutes, we will identify how we can help you. Depending on your requirements we may be able to signpost you to guidance which is free of charge; failing that we can provide you with advice tailored to your business or a full package of support. Any costs will be discussed during the assessment.

For businesses outside the county, we offer a regulatory needs assessment to discuss your needs and any tailored advice will be chargeable.

To request a free regulatory needs assessment email with your name, contact number, business name, address and a brief description of your enquiry.

Through our Business Advice and Support Partnership (BAASP), our business customers also receive advice on other regulatory areas including

  • environmental health
  • fire safety
  • licensing.

Our Trading Standards Get It Right Protect Your Business  guide (PDF, 2.8 MB) explains your legal obligations as a trader and gives you a few simple but practical steps to follow for contracts, paperwork and cancellation rights. This guide will help protect your business and ensure you comply with the law.

You can also find free advice and guidance on the Business Companion website.

Follow us on LinkedIn for professional advice services on trading regulations, business continuity and find out how Scientific Services can help your business stay on the right path.

Trading Standards offers professional business advice on the following areas of regulation:

We offer a free 30 minute consultation to identify the advice you need. To request a regulatory needs assessment email with a brief description of your enquiry.

Any chargeable business advice is provided at cost recovery of £75 per hour + VAT. The minimum charge period is for 30 minutes and 10 minute intervals thereafter. Please see our fees and charges.

Please note there is no charge for advice on animal health to farmers and if you have any queries or concerns please complete our online advice form or call 03000 41 20 20 (Monday to Friday 9am to 5pm).

We can also offer analysis of food, animal feed and cosmetics and label checking in partnership with our accredited Public Analyst, Kent Scientific Services.

To find out how we use your personal information, read our privacy notice.

We offer businesses a legally recognised partnership through Primary Authority (PDF, 374.0 KB) to provide professional, assured, regulatory advice that enables the businesses to trade with confidence.

Acting as a single point of contact for other trading standards authorities to co-ordinate and provide evidence of your compliance.

A dedicated Trading Standards Officer will work with your business providing tailored advice. For more information please visit the Primary Authority Register website.

The minimum package is 10 hours to include initial set up as a Primary Authority including registration on the Regulatory Delivery website and an action planning meeting. To discuss Primary Authority for your business please email

Tailored pre-paid packages to provide set up, advice, consultancy and other services are also available. Please see our fees and charges.

For information on how we handle your data, please see our Trading Standards Primary Authority privacy notice.

We work with businesses to help them comply with consumer legislation and ensure honest trading and a fair market place. Training is fundamental to this, whether for a business owner, your managers or your staff.

All training is designed and delivered by our experienced Trading Standards professionals. The benefits of attending one of our courses is that you will receive practical and professional advice directly from those responsible for enforcing the law. Courses can be tailored to suit your individual business.

Businesses often realise they need training after they receive complaints or are subject to an investigation. We can help prevent such events affecting your business and promote ‘due diligence’. We can deliver on-site bespoke training to meet your business needs.

If you require further information email or call 03000 41 20 20 (Monday to Friday 9am to 5pm)

Our courses

Consumer rights act for businesses

This course focuses upon the civil legal framework for the supply of good and services. Examining the Consumer Rights Act 2015 that replaced the Sale of Goods Act.

Contract law

Find out how a contract is formed, what constitutes a breach of contract and how to enforce a contract.

Food labelling in businesses

A comprehensive overview of food labelling requirements under the Food Information Regulations 2014. Topics covered including allergens and nutrition labelling.

Age restricted sales

From alcohol to tobacco many products are subject to age restricted controls. We can provide training for staff to show that businesses have taken appropriate steps to comply with the legislation.

Customer service and complaints handling

Find out how to make sure your business complies with the law and reduce the burden of complaints.

Product recalls

Find out the most efficient and effective way to do this when your business has a problem with a product.

The BAASP is a partnership of local authority regulatory services across the South East including our Trading Standards services as well as Hampshire County Council, East Sussex County Council and the regulatory service of Slough Council.

By sharing knowledge, resources and expertise we can provide the best support and advice for your businesses on a range of areas.

Trading Standards


  • food labelling and standards
  • product Safety
  • contract law
  • accuracy of descriptions
  • pricing and promotions
  • animal feed
  • weights and measures.

Environmental health


  • food hygiene and safety
  • health and safety
  • pollution
  • nuisance.

Fire and Rescue


  • fire safety
  • fire risk assessments
  • fire protection measures.



  • alcohol, entertainment and gambling
  • market, street and mobile trading
  • special treatments and skin piercing
  • motor salvage and scrap metal dealing.

For further details email