Our duty is to create and maintain a safe and fair trading environment where Kent businesses can operate and grow and Kent consumers can engage in their economic activity with confidence.
Trading Standards work with businesses and developing partnerships to drive Kent’s economic growth and protect residents.
To achieve this we:
- investigate persistent and/or serious criminal activities, in particular those involving fraud, counterfeiting, scams, doorstep crime and persistent consumer detriment
- support businesses by offering professional business advice and guidance, including Primary Authority Partnerships
- audit high risk businesses such as farms, food and feed producers, importers, wholesalers and retailers
- provide animal health and disease outbreak advice
- carry out regular market surveillance, such as at Kent ports, markets and boot fairs, to prevent unsafe or illegal products entering the market
- reduce illegal sale of tobacco and alcohol to children and young people as well as reduce access to illegal tobacco.
We do not:
- give advice or opinions to consumers about their individual complaints. Consumer advice and complaint handling is carried out by Citizens Advice consumer service (CACs) on behalf of Trading Standards.
- close businesses (we have no powers to do this)
- take court action on your behalf in the civil courts
- get you your money back (we have no powers to do this)
- tell you if we are investigating a business or give you information we hold about them.
You can report a problem with a trader or product to Trading Standards by contacting the Citizens Advice consumer service (CACs). CACS (formerly Consumer Direct) was set up by Government to handle consumer complaints whilst reporting issues to Trading Standards
You can report a problem with a trader or product to Trading Standards by contacting CACS.
You can phone them, write to them, or fill in their online form.
You can also find out what happens after you make your report.