Our policies and procedures

View our current written protocols, policies and procedures for delivering our services and responsibilities

• Policies and procedures for conducting council business
• Pay policy statement (PDF, 106.6 KB)
• Policies and procedures about the recruitment and employment of staff
• Customer service.

Email freedomofinformation@kent.gov.uk for any record management and personal data policies.

Charging regimes and policies:

• Social care rates and charges
• Blue Badge parking scheme
• The Kent Card
• Libraries including overdue charges
• Planning (minerals and waste)
• Registrars - births, deaths and ceremonies
• Highways and transportation fees and charges
• Accessing your own personal information
• Adult Education courses
• School transport
• Community transport
• Trading Standards
• Venue hire
• Public rights of way.