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Our policies and procedures

View our current written protocols, policies and procedures for delivering our services and responsibilities

  • Policies and procedures for conducting council business
  • Pay policy statement (PDF, 106.6 KB)
  • Policies and procedures about the recruitment and employment of staff
  • Customer service.

Email freedomofinformation@kent.gov.uk for any record management and personal data policies.

Charging regimes and policies:

  • Social care rates and charges
  • Blue Badge parking scheme
  • The Kent Card
  • Libraries including overdue charges
  • Planning (minerals and waste)
  • Registrars - births, deaths and ceremonies
  • Highways and transportation fees and charges
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  • Public rights of way.

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