Business advice services

From start-ups and small businesses to importers and manufacturers we can help you navigate complex regulations to protect your businesses and support good customer service.

We offer a free telephone consultation with one of our officers to discuss your needs. During the consultation, which can last up to 30 minutes, we will identify how we can help you. Depending on your requirements this can range from free signposting to guidance and tailored advice to your business or a full package of support. Any costs will be discussed during the consultation.

To request a free telephone consultation email TSbusinessadvice@kent.gov.uk, with your name, contact number and a brief description of your enquiry

Our Trading Standards Get It Right Protect Your Business  guide (PDF, 2.8 MB) explains your legal obligations as a trader and gives you a few simple but practical steps to follow for contracts, paperwork and cancellation rights. This guide will help protect your business and ensure you comply with the law.

You can also find free advice and guidance on the Business Companion website.

Follow us on LinkedIn for professional advice services on trading regulations, business continuity and find out how Scientific Services can help your business stay on the right path.

Trading Standards offers professional business advice on the following areas of regulation:

  • food labelling and composition
  • safety of consumer products
  • consumer and Trader rights (including distance selling)
  • cancellation of contracts - if you agree work in a consumers home you can use our free cancellation notice templates
  • fair trading (including pricing)
  • sale of second hand goods - most sellers of second hand goods in Kent need to be registered. Find out if you need to register.
  • sale of age restricted goods (e.g. alcohol, cigarettes)
  • weights and measures
  • farming, animal health and welfare, animal feed
  • business scams and cyber crime
  • explosives and petroleum storage.

We offer a free 30 minute consultation to identify the advice you need. To request a free telephone consultation email us TSbusinessadvice@kent.gov.uk, with a brief description of your enquiry.

Any chargeable business advice is provided at cost recovery of £70 per hour + VAT. The minimum charge period is for 30 minutes and 10 minute intervals thereafter. Please see our fees and charges. (PDF, 151.9 KB).

Please note there is no charge for advice on animal health to farmers and if you have any queries or concerns please complete our online advice form or telephone 03000 41 20 20 (Monday to Friday 9am till 5pm)

We can also offer analysis of food, animal feed and cosmetics and label checking in partnership with our accredited Public Analyst, Kent Scientific Services.

Let us know how the advice we have provided you has impacted your business by answering a few short questions in our customer feedback form.

We offer businesses a legally recognised partnership through Primary Authority (PDF, 374.0 KB) to provide professional, assured, regulatory advice that enables the businesses to trade with confidence.

Acting as a single point of contact for other trading standards authorities to co-ordinate and provide evidence of your compliance.

A dedicated Trading Standards Officer will work with your business providing tailored advice. For more information please visit the Primary Authority Register website.

The minimum package is 10 hours to include initial set up as a Primary Authority including registration on the Regulatory Delivery website and an action planning meeting. To discuss Primary Authority for your business please email TSbusinessadvice@kent.gov.uk

Tailored pre-paid packages to provide set up, advice, consultancy and other services are also available. Please see our fees and charges. (PDF, 151.9 KB)

We offer cost effective, online, formal training for you and your staff covering Trading Standards legislation and consumer protection laws. Online training is great for businesses - you and your staff can do the training at a time to suit you, there is no travelling time and no added expense.  Certificates are provided for every training course completed.

Sign up for online business training