Kent Together

Money worries? Find your way through to the advice and support available. Man and woman sitting down looking at lots of bills

You may be struggling because of the impacts of COVID-19 or for other reasons. Different people will be facing different sorts of challenges and Kent Together is here to help you find the support that’s right for you.

If you need help using this information, call Kent Together on 03000 41 92 92 (text relay 18001 03000 41 92 92). If you need access via British Sign Language, you can contact the Sensory Services Team via SMS on 07920 154 315 or via SignLive VRS on the community directory.

The Kent Together helpline cannot provide you with any financial advice, but we can help direct you to a service that can help.

BSL video about Kent Together

Citizens Advice

It is important to get help straight away if you are in debt, or are worried about money. Citizens Advice has trained advisors you can talk to about claiming benefits or getting more from your current benefits. You may be entitled to more if you’ve lost your job, are self-employed and cannot work, your workplace has closed, you have covid, or are following guidance to stay at home.

They can advise on how to speak to organisations you owe money to about asking to pay smaller amount or payment breaks.

Money Helper

Free support service that provides advice on clearing debts, reducing spend or making the most of your income.

National Debtline

National Debtline provides free advice and resources to help you deal with your debts. You can access National Debtline by phone, webchat, or get advice through the website.


If you find yourself in urgent financial need, help and support is available.

Turn2us is a national charity that helps people in financial hardship get access to welfare benefits, charitable grants and support services. You can use tools on their website or find an advisor to help with benefits, debt, housing and legal issues.

  • Call 0808 802 2000, Monday to Friday, 9am to 5pm (all calls are free from a UK landline and from most mobiles but if calling from a mobile please check with your network provider).
  • Visit the Turn2us website (web chat and contact form available).

BSL video about financial advice and support

BSL video about financial advice and support

Home essentials in a crisis

The Kent Support and Assistance Service (KSAS) may be able to provide supermarket or energy vouchers if you are having serious difficulties managing your income due to a crisis or if you are facing exceptional pressures because of an emergency.

Help is for a short time and only if you have no other means of support. Help can be offered 3 times over a rolling 12-month period but will not be provided for the same reason more than once. This is a discretionary service and is for everyone, not just those impacted by COVID.

If you are having difficulty buying food, you can search for local food banks.

Council Tax Reduction

If you're on a low income or claim benefits, you may be eligible for a Council Tax Reduction (sometimes called Council Tax Support) through your local council.

To find out more visit the GOV.UK website.

BSL video about paying for food and other essentials

BSL video about paying for food and other essentials

Help with homelessness

If you are homeless or at risk of becoming homeless, then Help with homelessness can provide you with useful information and guidance from your local authority in Kent. Don’t wait until you are homeless before seeking help. Visit the Help with homelessness website.


Shelter offer online housing advice and also an urgent helpline. They can help if you have nowhere to sleep, or might be homeless soon, if you have somewhere to sleep, but nowhere to call home, or you are, or could be, at risk of harm.

For any other housing-related queries or concerns please contact your local council.

BSL video about housing support

BSL video about housing support

Job Centre Plus

If you're out of work and would like support finding a new job, Job Centre Plus can help.

Find your nearest Job Centre Plus on the GOV.UK website.

Find a job

You can also search for full and part-time jobs on GOV.UK.

Citizen's Advice

Many of Kent’s Citizen’s Advice branches are now offering advice on employment or financial matters over the phone and online. Find your local branch on the Citizen’s Advice website.

BSL video about employment

BSL video about employment


If you have coronavirus symptoms, please protect Kent and Medway by getting tested and staying at home. Symptoms are

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste.

You can also read the latest guidance for people previously considered clinically extremely vulnerable from COVID-19.

Other medical assistance

If you need medical assistance, please visit the NHS website or call 111 or 999 in an emergency.

Mental health support

Visit the NHS Mental Health Hub to find support and get services and advice if you are feeling anxious, low or stressed. If it’s an emergency and you need to speak to someone urgently, get help now – call 0800 107 0160 to speak to someone in our highly trained and experienced Mental Health Matters team.

Domestic abuse

If you are experiencing domestic abuse please contact the Kent Domestic Abuse Service.

Anything else

If you have other needs, including social care, please search our website for more information.

BSL video about other useful information

BSL video about other useful information