You may be struggling because of the impacts of COVID-19 or for other reasons. Different people will be facing different sorts of challenges and Kent Together is here to help you find the support that’s right for you.
If you need help using this information, call Kent Together on 03000 41 92 92 (text relay 18001 03000 41 92 92). If you need access via British Sign Language, you can contact the Sensory Services Team via SMS on 07920 154 315 or via SignLive VRS on the community directory.
The Kent Together helpline cannot provide you with any financial advice, but we can help direct you to a service that can help.
It is important to get help straight away if you are in debt, or are worried about money. Citizens Advice has trained advisors you can talk to about claiming benefits or getting more from your current benefits. You may be entitled to more if you’ve lost your job, are self-employed and cannot work, your workplace has closed, you have covid, or are following guidance to stay at home.
They can advise on how to speak to organisations you owe money to about asking to pay smaller amount or payment breaks.
Free support service that provides advice on clearing debts, reducing spend or making the most of your income.
- Call 0800 138 7777 (calls are free) Monday to Friday, 8am to 6pm.
- Visit the Money Helper website.
- Visit their Money Adviser Network website to find debt advice.
National Debtline provides free advice and resources to help you deal with your debts. You can access National Debtline by phone, webchat, or get advice through the website.
- Call 0808 808 4000, Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm.
- Visit the National Debtline website.
If you find yourself in urgent financial need, help and support is available.
Turn2us is a national charity that helps people in financial hardship get access to welfare benefits, charitable grants and support services. You can use tools on their website or find an advisor to help with benefits, debt, housing and legal issues.
Home essentials in a crisis
The Kent Support and Assistance Service (KSAS) may be able to provide supermarket or energy vouchers if you are having serious difficulties managing your income due to a crisis or if you are facing exceptional pressures because of an emergency.
Help is for a short time and only if you have no other means of support. Help can be offered 3 times over a rolling 12-month period but will not be provided for the same reason more than once. This is a discretionary service and is for everyone, not just those impacted by COVID.
- Call 0300 333 5700, Monday to Friday, 9am to 4pm.
- Visit the KSAS pages to find out who is eligible and how to apply.
If you are having difficulty buying food, you can search for local food banks.
Council Tax Reduction
If you're on a low income or claim benefits, you may be eligible for a Council Tax Reduction (sometimes called Council Tax Support) through your local council.
To find out more visit the GOV.UK website.
- Ashford Borough Council
- Canterbury City Council
- Dartford Borough Council
- Dover District Council
- Folkestone and Hythe District Council
- Gravesham Borough Council
- Maidstone Borough Council
- Medway Council
- Sevenoaks Borough Council
- Swale Borough Council
- Thanet District Council
- Tonbridge and Malling Borough Council
- Tunbridge Wells Borough Council.
Help with homelessness
If you are homeless or at risk of becoming homeless, then Help with homelessness can provide you with useful information and guidance from your local authority in Kent. Don’t wait until you are homeless before seeking help. Visit the Help with homelessness website.
For any other housing-related queries or concerns please contact your local council.
If you are unable to do day-to-day things due to having COVID or having to self-isolate, NHS Volunteer Responders can help people:
- avoid busy places by collecting their shopping, medicines and other important items
- have regular contact with other people by making regular friendly phone calls
- get to medical appointments by giving lifts.
Call 0808 196 3646 (8am to 8pm, everyday) to arrange help from a volunteer.
This service is part of the UK Government’s response to COVID-19 and will continue until further notice.
If you have support needs that are not related to COVID-19, then you may need other types of care and support.
Job Centre Plus
If you're out of work and would like support finding a new job, Job Centre Plus can help.
Find a job
You can also search for full and part-time jobs on GOV.UK.
Many of Kent’s Citizen’s Advice branches are now offering advice on employment or financial matters over the phone and online. Find your local branch on the Citizen’s Advice website.
If you have coronavirus symptoms, please protect Kent and Medway by getting tested and staying at home. Symptoms are
- a high temperature
- a new, continuous cough
- a loss of, or change to, your sense of smell or taste.
You can also read the latest guidance for people previously considered clinically extremely vulnerable from COVID-19.
Other medical assistance
Mental health support
Visit the NHS Mental Health Hub to find support and get services and advice if you are feeling anxious, low or stressed. If it’s an emergency and you need to speak to someone urgently, get help now – call 0800 107 0160 to speak to someone in our highly trained and experienced Mental Health Matters team.
If you are experiencing domestic abuse please contact the Kent Domestic Abuse Service.
If you have other needs, including social care, please search our website for more information.