Renew your older or disabled person's bus pass

We will automatically renew your bus pass 2 weeks before your current one expires if you have used it:

  • in Kent
  • in the past 12 months
  • on a bus with an electronic pass reader (smart bus).

If you have moved since receiving your pass, you must tell us as soon as possible so that we can send your new pass to your new address. You will be charged £10 if we have to resend your card.

If your pass is due to expire on 31 March 2019, we may have sent you a letter inviting you to renew it manually. If you haven't received a letter, you don't need to do anything.

To renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. You will not be able to use My Bus Pass if you have not received a letter from us.

If your pass expired on 31 March 2018 you can still renew your bus pass.

If you have a disabled person and companion bus pass, we'll automatically renew it 2 weeks before it expires.

About your new pass

You can start using your new pass immediately, just like you would with a new debit/credit card.

Your old pass will stop working as soon as your new one is used on a bus. Please destroy your old pass immediately in the same way you would do with an old debit or credit card.