Pandemic videophones (Kara service)

In 2020, we distributed videophones as part of a response to the coronavirus pandemic in partnership with RETHINK Partners and Alcove.

If you still have one of these devices, you can keep it and use it as a normal tablet. A factory reset process will need to be carried out to remove the Kara software. Alcove can carry this out for you, or you can find out how to perform a factory reset on a mobile device on Samsung's website.