Report a problem on a road or pavement

24 September: the online reporting tool will be unavailable between 6am and 10am due to planned maintenance. If you are reporting a potential emergency situation (something that is likely to cause an immediate injury or death), please call us immediately on 03000 41 81 81.

Alternatively, please try again later.

You can report non-urgent issues online including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults
  • overgrown vegetation (including hedges and grass).

How to report a problem

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How to report a problem on a road or pavement - video transcript

You can plot issues using a map or a non-map based address lookup. If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Report a problem

Problems we don't manage

You need to contact:

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • drainage maintenance within 28-90 days
  • drainage investigations of defects or repeated flooding to be inspected within 28 days for strategic roads and 90 days for minor roads. A site flood risk assessment is carried out to determine further work required
  • all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry