Report a problem on a road or pavement

Following recent rainfall, for the next few weeks we will be prioritising reports of floods that are a risk to road users or property. This means it will take longer than usual to investigate other drainage reports. We apologise for this delay.

You can report non-urgent issues online including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults
  • overgrown vegetation (including hedges and grass).

How to report a problem

How to report a problem on a road or pavement - video transcript

You can plot issues using a map or a non-map based address lookup. If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Report a problem

Problems we don't manage

You need to contact:

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • drainage maintenance within 28-90 days
  • drainage investigations of defects or repeated flooding to be inspected within 28 days for strategic roads and 90 days for minor roads. A site flood risk assessment is carried out to determine further work required
  • all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry