Report a problem on a road or pavement

You can report non-urgent issues online including:

• street light faults
• potholes
• drainage
• traffic signal faults
• overgrown vegetation (including hedges and grass).

How to report a problem

You can plot issues using a map or a non-map based address lookup. If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Report a problem

Problems we don't manage

You need to contact:

• your district council for bus shelters, fly tipping, litter, parking or street cleaning.
• National Highways for motorways and major A road problems
• your community representative for junction improvements, new signs and lines, traffic calming or changes to speed limits.

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action. We aim to fix:

• dangerous faults within 2 hours
• safety hazards within 7 days
• routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
• traffic signals within 4 hours if they are urgent or within 7 days if less urgent
• drainage maintenance within 28-90 days
• drainage investigations of defects or repeated flooding to be inspected within 28 days for strategic roads and 90 days for minor roads. A site flood risk assessment is carried out to determine further work required
• all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry