Report a problem on a road or pavement

26 September 2021: the fault reporting system will be unavailable between 6am and 10am on Sunday.

We are receiving a lot of enquiries about trees, grass, shrub and hedge cutting. We are working on our 5th cut of the year which is progressing well. However there is more growth due to the warm, wet weather over the summer months.

It may take us slightly longer to respond to enquiries than our normal 28 day response time. Any tree works may take up to 3 months.

Find out more about how we look after trees, grass, shrubs and hedges.

You can report non-urgent issues online including:

  • street light faults
  • potholes
  • drainage
  • traffic signal faults
  • overgrown vegetation (including hedges and grass).

How to report a problem

You can plot issues using a map or a non-map based address lookup. If you have any visual impairments or use a screen reader, we would recommend using the address lookup.

Report a problem

Problems we don't manage

You need to contact:

To report any emergency issues outside of normal office hours (Monday - Friday, 9am till 5pm), please telephone 03000 41 91 91.

What we do after you report a problem

Once we assess your enquiry, we will take the appropriate action.  We aim to fix:

  • dangerous faults within 2 hours
  • safety hazards within 7 days
  • routine faults such as streetlights, potholes and soft landscape issues within 28 days, unless there is a more serious problem which could take longer
  • traffic signals within 4 hours if they are urgent or within 7 days if less urgent
  • drainage maintenance within 28-90 days
  • drainage investigations of defects or repeated flooding to be inspected within 28 days for strategic roads and 90 days for minor roads. A site flood risk assessment is carried out to determine further work required
  • all other faults will be scheduled in to our planned maintenance.

Track an existing enquiry