Resolving a dispute with a trader
Alternative Dispute Resolution (ADR) is a quicker and cheaper alternative to court, where consumers and businesses can resolve their disputes.
Our ADR scheme is available to consumers who are in dispute with a business in relation to goods or services they have bought.
You may appoint a third-party to assist you at any stage in the process. Where you do so, they will have to register their details with us as a representative and you will have to provide your consent for them to act on your behalf.
You must get the agreement of the business to participate in the scheme before you apply. If the business does not agree, you cannot apply.
Regulated by
Kent County Council ADR is approved by government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.