Consumer protection
In this section
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Report a problem with a trader or product
Tell us about a scam or a problem with a trader or product.
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Consumer alerts
Alerts about scams, doorstep criminals and doorstep sellers in Kent.
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Get consumer advice
We work in partnership with Citizens Advice consumer service who can provide helpful and useful advice.
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Common scams
Advice on avoiding common scams, including doorstep, cyber, post and emails and who to talk to for support.
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Resolving a dispute with a trader
Our Alternative Dispute Resolution Service helps consumers and businesses resolve disputes and is a quicker and cheaper alternative to court.
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Buying goods and services
Get advice on buying goods and services including holidays, second hand cars, alcohol, tobacco and vapes.
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Find a safe trader
Find a Kent County Council Trading Standards Checked trader on our Trading Standards Checked website.
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Product recalls
A list of unsafe and recalled goods from the Trading Standards Institute.
Follow us on social media
Visit the Public Protection Facebook and follow on X.