Who can apply for Alternative Dispute Resolution (ADR)

To use this service:

• you must have exhausted the business's complaints process
• your dispute must not have already been referred to the courts or another certified alternative dispute resolution provider
• you must apply to our service within 12 months of the trader indicating that they were unable or unwilling to
• resolve the matter through their internal complaints process
• the value of the claim must be between £100 and £40,000
• the dispute is not deemed to be frivolous or vexatious in nature
• you must apply in English and accept that the process will be conducted in English
• you must be an EU resident
• neither party needs to be in Kent.