What businesses can expect from Alternative Dispute Resolution (ADR)
A business cannot initiate the ADR process.
Your customer needs to apply and pay the appropriate fee. You will then be notified by email and will have 7 days after receiving the email to confirm you agree to ADR and to submit your evidence.
It is important that your evidence is well organised. To find out more about what types of evidence you need to provide and how to organise it effectively, read our guidance (PDF, 351.7 KB). We strongly recommend that you follow this guidance to the best of your ability.
Cost
The cost to you will be:
| Claim value | Fee (plus VAT) |
|---|---|
| £100 to £2999 | £300 |
| £3000 to £4999 | £400 |
| £5000 to £40,000 | £500 |
We will notify you of your fee and and how you can pay, and will require payment before we can continue with the adjudication.
Regulated by
Kent County Council ADR is approved by government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
