Improvements to the SEND service - July 2020 update
We take your feedback seriously and always look at ways we can improve our services and the information about them. We're pleased to show you all the improvements and changes we're making based on your feedback and conversations we've had with you.
Here is a summary of the improvements made between January and June 2020. For the most recent updates, please go to our you said, we did page.
You said we need to listen more
We have been listening to you – in one-to-one interviews, small groups, larger events and surveys – and your views have started to shape how we are changing and improving services.
You said we need to treat you as equal partners
Parents are an integral part of our improvement programme, from being part of the governance (attending lots of our meetings!) to working with us to shape individual projects.
You said we need to communicate better with you
We need to improve the way we communicate with parents – from the information we publish on our website through to the correspondence we send parents. Our first step was to agree, with input from parents, some principles for how we’ll do this.
You said we must be more child and young people-focused
Young people’s stories are a powerful way to remind our children’s workforce (including practitioners and schools) of the daily struggles they face but more importantly the things we can do to support them to have the best experience at school.
You said we must be less adversarial and more compassionate
We are working with our managers and staff to develop the values and cultural change needed to improve the experience parents, children and young people have when dealing with us.
You said schools must be more inclusive
You said schools must support children who will have different learning styles and need different types of support.
You said we should be providing better information, advice, guidance and support
We have already launched some new ways to make getting information easier for parents, and plan to continue working with you to find more ways to improve.
You said we need to improve waiting times, provide more funding for local health services, and to have better trained staff
We have looked for ways to manage waiting lists consistently and how we can support parents more.