Improvements to the SEND information hub - April to June 2022
Your feedback is shaping how we are improving our SEND information hub and community directory.
This quarter, we received 21 pieces of feedback letting us know what you like and dislike, and what information is missing.
One fifth of the feedback we received rated our SEND web pages as good, whilst two thirds rated as poor. Comments included:
- "a fantastic website, easily able to access the information I was looking for!"
- "happy with service, very easy to understand, staff are always helpful"
- "KCC are underfunded"
- "I want to know how to get an EHC"
- "Why is there no phone number?"
- "The hyperlinks are not active"
Find out how to leave us feedback.
Your feedback
| You told us | What we're doing to help |
|---|---|
| There's a few broken links | We fix broken links either:
If the link is from another website, we will contact them and request that they take action. |
| Cannot find information about education, health and care (EHC) plans | Over the summer we're working to try and find the right balance between:
|
| Our updates are overwhelming to read | We have reduced the amount of information in this quarter's you said we did. |
| Funding and lack of SEND services | We'll work with the NHS to find out what additional support services are needed in Kent and how to jointly fund them. For more information read our SEND joint commissioning approach. |
| Frustration with contacting us | A new service redesign will be in place later this year, which we hope will make it easier for you to contact us. Find out more about the proposed changes in the summer 2022 SEND newsletter. |
Meeting families
We've been lucky to meet many of you this quarter through our family focus groups and our SEND information hubs. You've been able to share with us your views and opinions about the SEND information hub and how we can support other families in Kent.
Family focus group feedback
Our family focus groups helped us to gather your views about the SEND information hub.
| You told us | What we're doing to help |
|---|---|
You haven't heard of the terms:
| To help promote the SEND information hub, we are increasing our social media posts via our Facebook and Twitter. |
| You want to know which professionals you will meet along the SEND journey. | A new SEND teams and their role page has been created, explaining who they are and what their job is. |
| You want to learn more about parent rights. | A new rights for a child or young person with SEND page has been created. We have updated our parent support page with policy and law information. |
SEND information roadshow feedback
Our SEND information roadshows helped us to gather your views about how you find support for you and your family.
| We asked | Response | What we're doing to help |
|---|---|---|
How do you find support? | Most used internet searches. | A new SEND information hub flyer will be created. This will be shared via families through meeting professionals. |
| How do you find accessible and inclusive activities for your SEND child or young person? | Most families were not too sure where to look for this information. | We will be promoting our local directory, including 1,300 inclusive entries. Our days out page has been updated too to include loads of great accessible and inclusive ideas. |
| What do you think of our SEND information roadshows? | Those who attended found the roadshows said they were packed with information and had a friendly atmosphere. | Good news, they're coming back in the autumn! We're hoping to find a wide range of community venues, so more of you can attend! |