Contact the SEND Enquiries Hub

Most questions can be answered quickly right here on our SEND Information Hub. Visit one of our dedicated pages for:

• under 5 year olds
• 5 to 16 year olds
• 16 to 25 year olds
• health and wellbeing
• social care
• parents

If you're unsure where to begin, take our online quiz. It will give you help based on your answers.

The SEND Enquiries Hub - making it easier to get in touch

If you can't find what you're looking for on our SEND Information Hub, don't worry our SEND Enquiries Team are here to help you.

Contact us if you:

• need an update about your child’s EHC plan or assessment
• have a question about phased transfers, annual reviews and placements
• want to check who your child’s caseworker is
• are looking for local group
• have a general SEND enquiry.

Watch our video below to learn more about the team.

How to contact us

The quickest way to reach us is through our online form. You can then tell us how you’d like us to reply and the best time to contact you.

Don't worry, you don't need an account to use this form, simply click 'continue without an account'.

Contact us via our online form

Or call our Contact Centre Team on 03000 41 99 94. They’re available Monday to Friday, 9am to 5pm. They'll take your details and pass your enquiry directly to the SEND Enquiries Team.

What happens when you contact us

Navigating the world of SEND can sometimes feel overwhelming, but you don't have to do it alone. Take 3 minutes to meet our SEND Enquiries Hub Manager, who explains how our friendly, dedicated team works behind the scenes to guide and support you.

Whether you are right at the start of your journey, feeling stuck with an EHCP, or just don't know who to talk to next, this quick video shows why there is absolutely no such thing as a "silly question", and how we aim to get back to you within 48 hours during working hours.

Find out more about our SEND Enquiries Hub by reading our annual report (PDF, 598.7 KB) including parent feedback and our targets for the year.

Other teams you can speak to

We have many dedicated teams who know that your family's needs are different from others. Different teams and groups will reach out to your family over time. This will depend on your child or young person's needs.

Learn about our teams and when they may contact you.

If your enquiry is specifically about school transport, please contact one of the below teams directly using the details below to save time.

School transport

The Home to School Transport team can support you with:

• your child’s eligibility to receive transport
• Personal transport budgets
• Independent travel training.

Contact our Home to School Transport team for enquiries or tell us about a change in circumstances (for example, your child changes address, school or college).

Journey, operator or driver issues

Our Client Transportation Team can help you if you have any problems with:

• your child's journey
• the vehicle
• the driver
• the company running the transport service.