All other complaints

Before submitting a formal complaint we would advise initially raising any issues directly with person you have been dealing with or their immediate manager. Most problems can be resolved this way.

However if you do wish to submit a formal complaint please follow the below steps.

Step 1

Get in touch to submit your complaint:

Step 2

If you need to take your complaint further, please respond to the contact details given to you in your Stage 1 response and we will arrange for the relevant service or corporate director to respond.

Step 3

If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman.

Responses

You will get an acknowledgement within 3 working days. A full reply to your complaint will be sent within 20 working days. However, complex complaints may mean we need more time to investigate. If there are any delays, we will let you know.

If you call or visit one of our offices, our staff will try to help you by answering your query or getting the details needed to investigate it. They will call or write to you with the outcome of the investigation.

Your councillor may be able to help resolve your complaint by pursuing it with the relevant service for you.