Your KCC Travel Saver
The KCC Travel Saver can be used from when you receive it until 31 July 2021.
You can use it on any public bus service in Kent on Mondays to Fridays between 6am and 7pm. Passes can be used in school holidays but not in August.
Lost, stolen, damaged and found passes
You can order a replacement online if your pass has been lost, stolen or damaged. All you will need is your child’s details and a credit or debit card to pay the £10 replacement fee.
Please note that you can have 3 replacement passes per school year.
Each bus company provides timetables for their services or visit the 11-19 travel website to:
- plan your bus and train journey using an address, postcode, point of interest, town or village
- view timetables.
Outside of Kent: you can use your pass to travel to counties bordering Kent if the journey starts or ends in Kent. You cannot use it on London buses.
Medway: you can use your pass if your journey starts or ends within the Kent County Council administrative area, but you cannot use your pass to make journeys from one Medway point to another Medway point.
Additional use of your KCC Travel Saver
Some bus operators allow you to use your pass at other times than the Monday to Friday, 6am to 7pm limit. Check with your operator before attempting to use your pass on evenings and weekends.
Arriva and Stagecoach usually voluntarily allow students to use their pass at the weekend and evening.
However, due to limited capacity, Stagecoach are suspending this offer and we are supporting them in this decision. By suspending, this allows fare paying passengers the opportunity to travel for essential use. We hope that the voluntary service will be reinstated soon.
Arriva are still accepting the Travel Saver pass at the weekends and evenings.
Behaviour of pass holders
At all times pass holders are expected to follow:
- the KCC Travel Saver Code of Conduct (PDF, 279.4 KB)
- the bus company's conditions of carriage.
If you do not, your pass may be taken away or you may even be banned from travelling on certain buses. Read the KCC Travel Saver Terms and Conditions (PDF, 99.5 KB).
Problems and complaints with bus services
We do not have overall control over bus services or bus operators.
The KCC Travel Saver does not entitle any student to travel on a particular service, does not guarantee space on any vehicle and cannot be accountable for problems with the vehicle reliability.
Problems regarding the bus services should be directed to the relevant bus operator.
However, you can let us know of any general issues experienced by using our online feedback form. We use this information to spot problem areas in our regular discussions with bus operators.