Collecting your KCC Travel Saver
Your KCC Travel Saver should be ready for the first day of term if you have applied by 14 July 2019.
Pass not at school
If your child's pass was not at the school as expected, email firstname.lastname@example.org or call 03000 41 84 84 with your child's name, date of birth and school.
Waiting for your pass
Usually a pass will arrive within 3 weeks, but at busy times of the year (such as the start of the new school year) this can take up to 6 weeks.
While you are waiting for your pass you will be responsible for buying a bus ticket. We don't refund fares your child pays whilst waiting for their pass to arrive or provide letters or emails they can show the driver.
However, we have agreed with bus operators that for the first few days of term 1 (week commencing 2 September 2019) children who have applied on time and need to collect their new pass from school should be allowed to travel free of charge.