Contact the SEND Enquiries Hub
Before you contact us
Did you know our SEND Information Hub has plenty of support for you and your child? We have lots of helpful resources for children aged:
If you're unsure where to begin, take our online quiz. It will give you support based on your answers.
We also offer help with education, health, and care (EHC) plans. This includes annual reviews, phase transfers, and health or social care advice.
SEND Enquiries Hub - making it easier to get in touch
If you still can't find what you're looking for, don't worry; we're here to help you with:
- general SEND enquiries and our processes
- local resources and support
- updates to your child's ongoing assessment or annual reviews for EHC plans.
We can pass information to your child's caseworker or team. To contact us, complete our online form. If you do not want to create an account, that is okay; click 'continue without an account'.
Contact the SEND Enquiries Hub Team
We aim to help you as quickly as possible. We sometimes are very busy, so it may take us longer to get back to you.
Call our contact centre at 03000 41 99 94. They’re available Monday to Friday, 9am to 5pm. They will handle your enquiry and forward it to the SEND Enquiries Team.
Other teams you can speak to
We have many dedicated teams who know that your family's needs are different from others. Different teams and groups will reach out to your family over time. This will depend on your child or young person's needs.
Learn about our teams and when they may contact you.
School transport
The Home to School Transport team can support you with :
- your child’s eligibility to receive transport
- Personal transport budgets
- Independent travel training.
Contact us for enquiries or tell us about a change in circumstances (for example, your child changes address, school or college).
- Online form
- Change of details form
- Use this form to update us on any changes to your child's information.
- Phone
- 03000 41 21 21
- Text relay
- 18001 03000 41 21 21
- If you have a hearing or speech impairment, Relay UK can make communication over the phone easier.
Journey, operator or driver issues
Contact the Client Transport Team if you have any problems with:
- your child's journey
- the vehicle
- the driver
- the company running the transport service.
- Phone
- 03000 41 49 36
- Text relay
- 18001 03000 41 49 36
- If you have a hearing or speech impairment, Relay UK can make communication over the phone easier.
Parent support
Parent support groups are here to help you. They offer unbiased and private advice. Here are two parent support groups that can help you:
Check out our parent support page. You'll find:
- activities
- courses and training
- sibling support
- our SEND Community Directory.
Complaints
School or college
Talk to your school first. If you have a case worker, speak to them too. Let them know if you’re unhappy with how they’re meeting your child’s needs. If you are still unhappy, follow our schools complaints procedure.
SEND services
Unhappy about the services we offer? Talk to the person you've been in touch with or your named case worker, if you have one. If you are still unhappy, follow our complaints procedure.
If you disagree with a decision we’ve made, explore mediation and your right to appeal.
Health services
Visit our health rights page for more information on who to contact.
SEND Information Hub feedback
Email yourvoice2@kent.gov.uk if you could not find the information online or have suggestions to improve the SEND Information Hub.