Ordering and invoicing

We understand that the ongoing outbreak of coronavirus (COVID-19) and the measures to increase social distancing present a real threat of financial distress to our suppliers. We are working to pay our suppliers as quickly as possible, but email us at AccountsPayableInvoices@kent.gov.uk if a payment is outstanding.

If you are experiencing difficulties continuing to provide services to us due to the financial distress caused by the outbreak, send your contact details to one of the following email addresses and we will be in touch to discuss the help that may be available as soon as possible.

If you supply:

We have a 'no purchase order, no pay' system. This means that if you don't have an iProcurement-generated purchase order (PO) associated with your order, payment of your invoice will not be processed by our accounts payable team.

Our order number always begins with PO******** and is shown in the right hand corner of the generated order. This must always be stated on any invoices sent directly to the payments team.

If you have not received a generated order from us, you must contact the relevant department to obtain one.

All invoices should be sent to the payments team in one of the following ways:

  • post to Kent County Council, Accounts Payable, 3rd Floor, Invicta House, Maidstone, Kent, ME14 1XX
  • scan and email the details to AccountsPayableInvoices@kent.gov.uk quoting the order number from your invoice
  • flip your order into an invoice via iSupplier.


iSupplier is a secure online portal between us and our suppliers. It allows suppliers to access all relevant information in one place including purchase order, receipt, invoice, and payment information.

To use iSupplier, please contact iSupplierQueries@kent.gov.uk.

Training guides

Further enquiries

If you have a query regarding your invoice, contact the Accounts Payable query line on 03301 65 00 20.

If you have a query regarding your order, please email the requester on your order.