Kent Travel Saver and Kent 16+ Travel Saver privacy notice

This notice explains what personal data (information) we hold about you, how we collect, how we use and may share information about you. We are required to give you this information under data protection law.

Who we are

Kent County Council collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Our Data Protection Officer is Benjamin Watts.

The personal information we collect and use

Information collected by us

In the course of enabling access to transport schemes we may collect the following personal information when you provide it to us:

  • name
  • address
  • date of birth
  • contact details
  • a photograph
  • evidence of eligibility to access the scheme
  • financial information (if you need to make a payment for the service to be provided)

We may also obtain personal information from other sources as follows:

  • other KCC departments
  • educational establishments and/or care providers
  • commissioned providers of local authority services (call centre and payment services)

How we use your personal information

We use your personal information to:

  • facilitate necessary transport arrangements including checking your eligibility
  • produce or replace travel passes
  • accept payment in respect of fees and charges.
  • data may be processed automatically, for example when you submit an application via the internet and when a travel pass is manufactured
  • plan services for the future.

How long your personal data will be kept

We will hold your personal information for the period in which travel or benefit is being provided plus 1 year or in accordance with our published retention schedule.

Reasons we can collect and use your personal information

We rely on the public task and that the individual has given clear consent for us to process their personal data for a specific purpose as the lawful basis on which we collect and use your personal data.

We rely on the public task and that the individual has given clear consent for us to process their sensitive personal data for one or more specified purposes as the lawful basis on which we collect and use your special categories of personal data.

The provision of personal and/or sensitive personal data is required from you to enable us to facilitate your access to the scheme(s).

As we have a statutory and / or contractual basis for collecting your personal data if you do not provide the personal information required as identified then you will be unable to access the scheme(s).

Who we share your personal information with

We routinely share:

  • personal data where it is necessary to enable access to schemes / benefits such as for the processing of payments and the production of travel passes
  • personal data where it is necessary to ensure that you are and remain eligible to access the scheme.

This information may be shared with:

  • 3rd party travel card manufacturers
  • payment processors
  • educational establishments and/or care providers
  • transport providers

This data sharing enables appropriate travel arrangements to be made.

For a list of our third party suppliers please email quoting a GPDR request.

We will share personal information with law enforcement or other authorities if required by applicable law.

Your rights

Under GDPR you have rights which you can exercise free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you (subject access request)
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office

Depending on our reason for using your information you may also be entitled to:

  • ask us to delete information we hold about you
  • have your information transferred electronically to yourself or to another organisation
  • object to decisions being made that significantly affect you
  • object to how we are using your information
  • stop us using your information in certain ways

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note, your request may delay or prevent us delivering a service to you.

Withdrawal of consent

Where you have provided us with your explicit consent to process your special category (ie health) data you have the right to withdraw your consent at any time (without it affecting the lawfulness of the use of the data based on your consent up to that point) by emailing us at

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office on individuals’ rights under GDPR.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at

Who to contact

Please contact the Information Resilience and Transparency Team at to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ.

GDPR also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted on 03031 231113.

Read our corporate privacy statement.