Get free off-peak bus travel with an older person's bus pass.
You can apply online, in libraries and gateways, by post or by phone.
As part of the online application process you will need to upload:
You will need a webcam or an existing digital photograph for your application. You can read about photograph requirements in the 'Photograph size and format' section on the Concessioncard website.
Choose 1 of the following:
Choose 1 of the following:
Staff in the libraries below can put your details onto the system for you. Bring your supporting documents with you.
Call 03000 41 83 83, Monday to Friday, 9am to 5pm.
You'll give us your details over the phone but will need to send your supporting documents by post.
Download an older person's bus pass application form (PDF, 1.9 MB) or pick one up from any library or gateway.
Posting the supporting documents: send photocopies, not originals with a passport style photograph from the last year with your name and postcode on the back. A passport-style photo does not need to be taken in a photo booth and can be taken at home, as long as it complies with passport style photo regulations, which can be found in the 'Photograph size and format' section on the Concessioncard website.
We'll send your pass within 15 working days as long as we have received all photographs and evidence.
You can get an older person's bus pass if you are:
Check when you qualify with the pension age calculator.
If we rejected your application and you want to appeal please write, with evidence, to: ENCTS, Invicta House, Maidstone, Kent, ME14 1XX.
Please fill in the bus pass address form if you've moved since you applied for your current pass or have received a letter asking you to confirm your address.
Or call us on 03000 41 83 83.
If you are moving to Kent you need to apply for a new pass.
Log in to see an existing application or change your photo.
Your pass should be with you within 15 working days as long as we have received all photographs and evidence. If you haven't received your pass, please email email@example.com or call 03000 41 83 83. Also get in touch if you haven't received your new pass 3 weeks before your existing one expires.
Only you can use your pass.
Monday to Friday: 9.30am - 11pm.
Weekends and bank holidays: All day.
You can't use your pass outside of England or on scheduled coach services.
If you have problems using your bus pass or getting the ticket machine to accept it, please contact us by email at firstname.lastname@example.org or call 03000 41 83 83.
Read the terms and conditions.
Your replacement pass will have the same expiry date as the pass that was lost, stolen or damaged.
Call 03000 41 83 83 or visit one of the libraries in the apply section.
Lost or damaged: £10 for lost or damaged cards.
Stolen: free if you've got a valid crime reference number (not a police lost property reference). Otherwise £10
Pay by credit or debit card, cheque or cash.
We'll process your order once payment has cleared. We can't give refunds once we've processed your payment, even if you find your lost pass.