Older person's bus pass

Get free off-peak bus travel with an older person's bus pass.

Apply online

  • Apply

    You can apply online, in libraries and gateways, by post or by phone.

    Apply online

    Supporting documents

    As part of the online application process you will need to upload:

    1. A photo of yourself

    You will need a webcam or an existing digital photograph for your application. You can read about photograph requirements in the 'Photograph size and format' section on the Concessioncard website.

    2. Proof of address

    Choose 1 of the following:

    • driving licence
    • utility bill from within the last year
    • bank or credit card statement from within the last year
    • Council Tax bill from within the last year.

    3. Proof of age

    Choose 1 of the following:

    • birth certificate (and marriage certificate if your name has changed)
    • passport
    • driving licence
    • a letter from the pension service confirming you're eligible for the state pension.

    Apply in a library

    Staff in the libraries below can put your details onto the system for you. Bring your supporting documents with you.

    Apply by phone

    Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

    You'll give us your details over the phone but will need to send your supporting documents by post.

    Apply by post

    Download an older person's bus pass application form (PDF, 1.9 MB) or pick one up from any library or gateway.

    Posting the supporting documents: send photocopies, not originals with a passport style photograph from the last year with your name and postcode on the back. A passport-style photo does not need to be taken in a photo booth and can be taken at home, as long as it complies with passport style photo regulations, which can be found in the 'Photograph size and format' section on the Concessioncard website.

    Send to: ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX or drop your completed application and supporting documents into your local library or gateway.

    Getting your pass

    We'll send your pass within 15 working days as long as we have received all photographs and evidence.

  • Who can get one

    You can get an older person's bus pass if you are:

    • a Kent resident
    • female State Pension age or older (whether you are a man or a woman).

    Check when you qualify with the pension age calculator.

    Rejected applications

    If we rejected your application and you want to appeal please write, with evidence, to: ENCTS, Invicta House, Maidstone, Kent, ME14 1XX.

  • Tell us about a change

    Moved house

    Please fill in the bus pass address form if you've moved since you applied for your current pass or have received a letter asking you to confirm your address.

    Or call us on 03000 41 83 83.

    If you are moving to Kent you need to apply for a new pass.

    If you don't need your pass anymore

    Please return the pass to us (at ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX) or hand it in at any library or gateway.

  • After you've applied

    Track your application

    Log in to see an existing application or change your photo.

    Pass hasn't arrived

    Your pass should be with you within 15 working days as long as we have received all photographs and evidence. If you haven't received your pass, please email buspass@kent.gov.uk or call 03000 41 83 83. Also get in touch if you haven't received your new pass 3 weeks before your existing one expires.

  • Using your pass

    Only you can use your pass.

    When

    Monday to Friday: 9.30am - 11pm.
    Weekends and bank holidays: All day.

    Find bus routes and maps or plan your journey with traveline.

    Where

    • Local bus services in England – outside Kent, check the relevant council's website for when you can use it.
    • Maidstone Park and Ride.
    • Gravesend to Tilbury ferry
    • Canterbury Park and Ride (you'll still have to pay for parking).

    You can't use your pass outside of England or on scheduled coach services.

    Problems using your pass

    If you have problems using your bus pass or getting the ticket machine to accept it, please contact us by email at buspass@kent.gov.uk or call 03000 41 83 83.

    Read the terms and conditions.

  • Lost, stolen or damaged

    Your replacement pass will have the same expiry date as the pass that was lost, stolen or damaged.

    Replace online (lost or damaged passes only)

    Order a replacement bus pass online

    Replace by phone or in a library (lost, stolen or damaged passes)

    Call 03000 41 83 83 or visit one of the libraries in the apply section.

    Cost and paying

    Lost or damaged: £10 for lost or damaged cards.
    Stolen: free if you've got a valid crime reference. Otherwise £10.

    Pay by credit or debit card, cheque or cash.

    Cheques
    • Make payable to Kent County Council.
    • Mark your name, date of birth, contact details and postcode on the back.
    • Send to ENCTS, Kent County Council Contact Point, Invicta House, County Hall, Maidstone, Kent, ME14 1XX.

    We'll process your order once payment has cleared. We can't give refunds once we've processed your payment, even if you find your lost pass.

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