Get free off-peak bus travel with an older person's bus pass.
You can apply online, in libraries and gateways, by post or by phone.
Log in to see an existing application or change your photo.
Staff in the libraries below can put your details onto the system for you. Bring your eligibility evidence with you.
At other libraries and gateways you can get forms and ask staff to forward completed ones and evidence to us. They can't put your details onto the system.
Call 0300 41 83 83, Monday to Friday, 9am to 6pm.
You’ll give us your details over the phone but will need to send your eligibility evidence by post.
Download an older person’s bus pass application form (PDF, 603.8 KB) or pick one up from any library or gateway.
Send to: ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX.
We’ll send your pass within 15 working days as long as we've received all photographs and evidence.
You don’t need to renew your bus pass.
We’ll renew it automatically and will send your new one in the post at least 3 weeks before your current one runs out.
Email buspass@kent.gov.uk or call 0300 41 83 83 if you haven't received your new pass 3 weeks before your existing one expires.
Please fill in the bus pass address form if you’ve moved since you applied for your current pass or have received a letter asking you to confirm your address.
Or call us on 0300 41 83 83.
If you are moving to Kent you need to apply for a new pass.
You can get an older person's bus pass if you are:
Check when you qualify with the pension age calculator.
If we rejected your application and you want to appeal please write, with evidence, to: ENCTS, Invicta House, Maidstone, Kent, ME14 1XX.
You need to:
If applying online: you’ll upload scanned copies of the documents.
If posting the documents: send photocopies, not originals.
Choose 1 of the following:
Choose 1 of the following:
Only you can use your pass.
Monday to Friday: 9.30am - 11pm.
Weekends and bank holidays: All day.
Find bus routes and maps or plan your journey with traveline.
You can't use your pass outside of England or on scheduled coach services.
If you have problems using your bus pass or getting the ticket machine to accept it, please contact us.
Read the terms and conditions.
Order a replacement bus pass online
Or call 0300 41 83 83 or visit your local hub library.
Lost or damaged cards: £10 for lost or damaged cards.
Stolen cards: free if you've got a valid crime reference. Otherwise £10.
Pay by credit or debit card, cheque or cash (cash only in libraries).
We’ll process your order once payment has cleared.
Please return the pass to us or hand in the pass at any library or gateway.