Integrated Community Equipment Service (ICES) and Technology Enabled Care Services (TECS)

In 2015, we awarded contracts to alternative equipment providers.

NRS Healthcare took over the contract from Integrated Community Equipment Services (ICES), to partner with the council and the Kent and Medway Integrated Care System in Kent. Contact Centra Pulse on 0300 456 3785 or email

Centra Plus took over the contract from Technology Enabled Care Services (TECS), to supply, install, maintain and monitor telecare alarms. Contact Centra Pulse on 0300 456 3785 or email

Ordering equipment online

ICES and Digital Care use separate online ordering systems for equipment. The systems are:

  • Integrated Community Equipment Service (ICES) - iRIS4
  • Technology Enabled Care Services (TECS) - DATS

You can get a registration form for iRIS4 or DATS by emailing

We provide online training for professionals who will need to order using the new system. You will be contacted about training after you have sent in your registration form.

Safe and Well

Safe and Well is a service provided by NRS Healthcare which enables people who aren't eligible for social care to find out about getting equipment. The service includes:

  • free online self-assessment
  • free local demonstration
  • free telephone advice
  • links to Centra services (technology and Telecare)
  • occupational therapist visits (fee charged)
  • directory of trusted local suppliers.

Documents and guides

Copies of communications, documents and guides relating to each service can be accessed below: