Integrated Community Equipment Service (ICES) and Technology Enabled Care Services (TECS)
In 2015, we awarded contracts to alternative equipment providers.
NRS Healthcare took over the contract from Integrated Community Equipment Services (ICES), to partner with the council and the Kent and Medway Integrated Care System in Kent. Contact Centra Pulse on 0300 456 3785 or email pulse@centragroup.org.uk.
Centra Plus took over the contract from Technology Enabled Care Services (TECS), to supply, install, maintain and monitor telecare alarms. Contact Centra Pulse on 0300 456 3785 or email pulse@centragroup.org.uk.
Ordering equipment online
ICES and Digital Care use separate online ordering systems for equipment. The systems are:
- Integrated Community Equipment Service (ICES) - iRIS4
- Technology Enabled Care Services (TECS) - DATS
You can get a registration form for iRIS4 or DATS by emailing tbotassistance@kent.gov.uk.
We provide online training for professionals who will need to order using the new system. You will be contacted about training after you have sent in your registration form.
Safe and Well
Safe and Well is a service provided by NRS Healthcare which enables people who aren't eligible for social care to find out about getting equipment. The service includes:
- free online self-assessment
- free local demonstration
- free telephone advice
- links to Centra services (technology and Telecare)
- occupational therapist visits (fee charged)
- directory of trusted local suppliers.
Documents and guides
Copies of communications, documents and guides relating to each service can be accessed below:
Frequently asked questions
Frequently asked questions - ICES (PDF, 176.3 KB)
User guides and processes
- iRIS4 quick reference guide (PDF, 161.1 KB)
- iRIS4 quick reference guide - peripheral stores (PDF, 213.6 KB)
- iRIS4 guide to symbols and icons (PDF, 152.2 KB)
- NRS Healthcare equipment catalogue
- New user/prescriber process (PDF, 95.4 KB)
- Area Referral Management Service (ARMS) process (PDF, 162.2 KB)
- Ordering process for out of area hospital discharge (PDF, 95.1 KB)
- Ordering process for partner agencies (PDF, 93.2 KB)
- Ordering process for prisons (PDF, 248.9 KB)
- Ordering process for acute and community health trusts - social care equipment (PDF, 188.2 KB)
- NRS Healthcare management structure (PDF, 162.1 KB)
Frequently asked questions
Frequently asked questions - Digital Care and Telecare
User guides and processes
- Centra Pulse prescriber user guide (PDF, 1.7 MB)
- Centra Pulse prescriber set up guide (PDF, 424.1 KB)
- Centra Pulse assessment form (PDF, 23.8 KB)
- Centra Pulse digital assistive technology request form (PDF, 111.1 KB)
- Centra Pulse specialist digital assistive technology request form (PDF, 183.9 KB)
- Kent Telecare assessment and request process (PDF, 107.1 KB)
- Kent Telecare monitoring and review process (PDF, 108.8 KB)
- Kent Telecare process for additional equipment, transfer of service to beneficiary or removal of equipment (PDF, 101.0 KB)
- Centra Pulse welcome brochure for new users (PDF, 2.6 MB)
- Centra Pulse welcome sheet for existing users (PDF, 190.7 KB)
- Centra Pulse management structure (PDF, 76.5 KB)