Faulty street lights
The 2 main reasons street lights stop working are:
- faulty equipment in the street light, such as a failed lamp/LED, or a failed fuse.
- problems with the electricity supply.
Street lights on motorways and truck roads
The street lights on motorways and trunk roads are looked after by National Highways, so any faults should be reported using their helpline, 0300 123 5000.
Street lights we own
The street lights we own have a code (such as 'ABCD123') on the side of the column which is used to identify the light. The code is similar to a house postcode and tells us where the light is located when faults are reported. These spreadsheets show the street light codes by street name and district.
View the streetlight codes in:
- Ashford, Canterbury, Dover, Folkestone and Hythe, Swale and Thanet (CSV, 5.2 MB).
- Dartford, Gravesham, Maidstone, Sevenoaks, Tonbridge and Malling, and Tunbridge Wells (CSV, 4.3 MB)
Report or track a problem with a street light
Timescales for repair
We aim to attend, investigate and where possible rectify the fault within 28 working days. If the fault can’t be fixed on the first visit, we may need to order replacements and the repair may take longer than 28 working days.
If there is a problem with the electricity supply, we will need to inform the electricity supplier and could take more time to fix the light.
If 3 or more street lights in a row are not working, we will prioritise attendance within 24 hours to investigate the cause.