Other ways to apply for an older or disabled person's bus pass
Apply by phone
Call 03000 41 83 83, Monday to Friday, 9am to 5pm.
We can take your details over the phone but you'll need to send copies of your supporting documents by post.
Apply by post
Due to the coronavirus pandemic our access to inbound post is still limited, so your application may take longer to process than usual.
Apply in a library
If you have your supporting documents, you can apply for an older or disabled person’s bus pass in the following libraries: