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Other ways to apply for an older or disabled person's bus pass

Apply by phone

Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

We can take your details over the phone but you'll need to send copies of your supporting documents by post.

Apply by post

Due to the coronavirus pandemic our access to inbound post is still limited, so your application may take longer to process than usual.

Please use our online application form or email buspass@kent.gov.uk if you have any further questions.

Apply in a hub library

If you have your supporting documents, you can apply for an older or disabled person’s bus pass in the following libraries:

After you apply

Once you have applied and sent in all the requested documentation, we will assess your application. You pass may be delayed if all requested documentation is not supplied.

Find out when you will receive your pass.