Other ways to apply for an older or disabled person's bus pass

Apply by phone

Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

We can take your details over the phone but you'll need to send copies of your supporting documents by post.

Apply by post

Due to the coronavirus pandemic our access to inbound post is still limited, so your application may take longer to process than usual.

Please use our online application form or email buspass@kent.gov.uk if you have any further questions.

Apply in a library

You can apply for a new pass or a replacement pass in some Kent libraries. Library staff can accept your application form with your evidence of eligibility and your photo and send it to us on your behalf. If you go to a hub library, staff there will assist you to apply online.

Find your nearest library.