Claims for damage to your vehicle

If your vehicle has been damaged by something on the road or highway, you may be able to claim for the damage. This could include damage caused by:

  • potholes
  • gritting lorries
  • vegetation cutting equipment.

Before claiming

Please think carefully before you submit a claim. We investigate all claims so even the cost of us processing your request diverts money away from important frontline services.

Any compensation is paid out from public money, so we will always justify the claim.

There is no automatic right to compensation.

You have the right to seek independent legal or other professional advice, but our procedures for dealing with compensation claims are the same whether you make a claim directly or through a third party. Even if you are suc­cess­ful in your claim you might not recover all or any of your legal expenses.

All claims are dealt with in accordance with sections 41 and 58 of the Highways Act 1980. Because of the legal defence available the majority of compensation claims are unsuccessful.

The process

Step 1: Before making a claim, please ensure that any damage to the road / footway is reported by calling 03000 41 81 81 (available Monday to Friday, 9am to 5pm).  Once you have informed us of the issue and we have provided you with a reference number, we will then send you a form in the post or by email. You will require a reference number in order to proceed with your claim.

Step 2: When you have received your form, you must complete and send it back to us. It must be filled in fully and accurately for us to process the claim and needs to include the fault reference number you were given when reporting the fault to us.

Step 3: An acknowledgement will be sent to confirm receipt of your claim form. This will also provide you with a claim reference number and indicate the current timescale for investigations. If your claim involves personal injury you may be asked to attend site with a Kent County Council official.

Step 4: It can take us up to 12 weeks to let you know our decision during busy times. You will receive an email or letter explaining the decision. Please note that we will be unable to provide you with any updates over the phone if you call within 60 days of submitting your claim, or if you wish to discuss the decision you have received.  Any queries regarding a decision should be made in writing and sent to the address details that will be provided.


The law requires you to keep your losses to a minimum. This means you remain responsible for arranging repairs as soon as possible. Original repair documents and receipts will always be required in support of your claim.

If the cost of repairs are likely to exceed £500 we may wish to inspect the damaged property before repairs are carried out.