Support for Ukrainian nationals

Якщо ви - український біженець у Кенті і вам потрібна інформація на українській мові, просимо зателефонувати за номером 03000 412424.

Если вы - украинский беженец в Кенте и вам нужна информация на русском языке, просим позвонить по номеру 03000 412424.

What to expect in the first few days

Support for you

To help you over the first few weeks and months you are here, we've developed a welcome handbook containing lots of useful information about Kent and the UK. Read the Welcome to Kent handbook (PDF, 1.3 MB).

The UK government has also produced a guide for Ukrainians arriving in the UK which is available in Ukrainian and Russian. It also includes specific information for those arriving on the Homes for Ukraine scheme.

Barnardo's have also setup a free Ukrainian Support Helpline, which is staffed by English, Ukrainian and Russian speakers. To get help and advice on a range of topics, call 0800 148 8586, Monday to Friday (10am to 8pm) and Saturday (10am to 3pm).

The information below will help you access things that are important to everyday life. You can also get support to access these things from your host and from your district and borough council.

Immigration advice

Information and support for people from Ukraine, including the family migration visa and the Ukrainian Family Scheme is provided by the Red Cross.

Healthcare

Register with a doctor

You should register with a doctor as soon as possible. Everyone in your family should visit your doctor as soon as they can, so that they can make sure you're healthy and get you any support you may need.

You can find out more about how to register with a GP surgery on the NHS website.

If you have difficulty in registering with a doctor or would like advice on which practice covers your address then please ring 01634 335095 and select option 6, or email Kmccg.primarycare@nhs.net.

COVID vaccinations

The COVID-19 vaccine is free to everyone in the UK, including migrants. Information about getting a vaccine if you don't have an NHS number is available on GOV.UK in English and Ukrainian.

Work and benefits

Children and families

Education

Ukrainian children and young people will be offered places at the schools that have enough spaces closest to their homes.

Parents or carers need to complete the In Year Admissions Form (PDF, 303.3 KB) for each child that needs a school place and then send this form to the school you would like your child to attend.

Alternatively, you can email the In-Year Admissions Team at kentinyearadmissions@kent.gov.uk with:

  • the name of your child or children
  • their date of birth
  • the full address (including postcode) of where you're staying.

Unfortunately, we cannot offer places at full schools.

Families with more than one child needing a school place may need to travel to a school further away from their home to make sure that all siblings can attend the same school.

If we cannot offer your child a school place that is a reasonable distance from your home, we will make sure local alternatives are provided.

Find out more about school places.

Accessing local facilities

Your borough or district council can give you support with things like leisure facilities and housing:

If you are unsure who your nearest district or borough council is visit the government website.

You can Join a library to use free computers and access groups and other services.

The Kent Community Directory contains information about activities, services and groups to help all Kent residents live healthy, active and fulfilling lives.

Travel and transport

  • If you have a Ukrainian driving licence, you can exchange it for a UK licence for a small fee, as Ukraine has an exchange agreement with the UK. Find out how to exchange a foreign driving licence on GOV.UK.
  • Community transport gives you access to a bus or car service if you can't access public transport.
  • Rail operators are providing Ukrainian refugees with a single onward journey via national rail free of charge on arrival in Great Britain to their final destination. You have 48 hours to make your onward journey. You only need to show a Ukrainian passport and a boarding pass or ticket showing arrival into the country within the last 48 hours. All the information is on the National Rail Enquiries website and it will be translated into Ukrainian and Russian in due course.

Language and culture

If you'd like to know more about the English language or our culture, you may want to watch some of the videos on a YouTube channel called English with Ukrainians.