How to avoid online scams
Why use TEPO?
If someone you know is at risk of scams and doesn’t use the internet, Teacher in Your Pocket (TEPO) is a great resource. Use your mobile phone, to share expert advice that helps protect them from losing money or personal information.
Scammers sound convincing, know personal details, and create panic to get what they want. TEPO helps by sharing tips on:
- spotting common scams
- knowing what real organisations won’t do
- staying safe online and offline
I was scammed – what I wish I’d known
John lost £2,700 to a phone scam. Now he’s sharing his story to help others stay safe.
In this short video, John explains how he was tricked by someone pretending to be from HMRC. The scammer knew his name and address and threatened him with arrest unless he paid immediately. John did what many people would, he panicked and transferred the money.
He now knows the warning signs and wants you to know them too. You’ll learn:
- how scammers make their calls sound convincing
- what real organisations like HMRC will never do
- simple steps to protect yourself and your personal information
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Whether it’s a phone call, letter, or doorstep visit, if something doesn’t feel right, pause and check. This video will help you feel more confident and in control.
If you’ve been scammed, call the Citizens Advice Consumer Helpline on 0808 223 1133.
How to stay safe from online scams
After being scammed over the phone, John decided to get smart about staying safe online.
In this video, John shares the simple steps he now follows to protect himself on the internet. From spotting suspicious messages to using strong passwords, he explains how to enjoy the benefits of being online, without the worry.
You’ll learn how to:
- stay connected safely with friends, family, and the world
- use strong, unique passwords and turn on two-factor authentication
- spot fake emails, texts, and websites
- shop and bank online with confidence
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Whether you’re new to the internet or just want to feel more secure, this video offers friendly, practical advice to help you stay safe.
Useful links:
- How to turn on two factor authentication (2FA) from Stop! Think Fraud
- Report phishing emails: report@phishing.gov.uk
Where to get help if you’ve been scammed
Being scammed can leave you feeling shaken and unsure where to turn. John’s here to help.
In this video, John talks about the emotional impact of being scammed and the importance of speaking up. He explains who to contact, how to report a scam, and where to find support if you’re feeling low or anxious.
You’ll find out:
- why it’s not your fault and you’re not alone
- what to do first if you’ve been scammed
- how to report scams and suspicious messages
- where to get emotional support
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You are not alone. Reaching out is the first step to feeling safer and more in control.
Report a scam
- report@phishing.gov.uk
- Text
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Suspicious texts: Forward to 7726
- Website
- Crimestoppers